HEATHER DERRY
Eye Center Of Texas
Houston,TX
15
years of professional experience
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Attentive Surgery Scheduler familiar with ICD-10 coding, Athena and EMR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Work History
Surgical Coordinator
7 Years 5 Months- Coordinated patient scheduling and appointments for surgical procedures.
- Managed pre-operative and post-operative patient communications efficiently.
- Collaborated with surgeons and medical staff to streamline workflow processes.
- Maintained and updated electronic health records for accuracy and compliance.
- Trained new staff on procedural protocols and office systems effectively.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Participate in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Resolve scheduling conflicts to maintain high-quality patient services.
- Arrange pre-operative and post-operative appointments for surgical patients.
- Expertly manage planning, scheduling, and coordination of outpatient procedures.
- Obtain pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educate patients about surgeries and provided treatment plan documentation.
- Take pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Update patient records to reflect upcoming surgeries and medical histories.
- Check patients in and out and collected payments.
- Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Improved coordination processes to enhance accuracy, efficiency, and patient experience.
- Tracked referrals, authorizations, and documentation to support seamless surgical workflow.
- Resolved scheduling conflicts by collaborating with providers, staff, and surgery centers.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Managed inventory of surgical supplies, ordering new stock as needed to prevent shortages or delays in care provision.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated surgical schedules, aligning physician availability, facility resources, and patient readiness.
- Prepared surgical packets, ensuring complete documentation, consents, and preoperative instructions.
- Communicated with patients regarding appointments, pre-op requirements, and post-op follow-up.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Verified insurance benefits and obtained prior authorizations for surgical procedures.
- Coordinated with Memorial Herman Kirby Glen and Gramercy Surgery Center to schedule cataract and retina surgeries.
- Answered phone calls and messages for 5 physicians at medical facilities, scheduled appointments, and handled patient inquiries.
Sephora Inside Jcpenney Operations Consultant
4 Years 11 Months- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Worked with the management team to implement the proper division of responsibilities.
- Welcomed customers into the store and helped them locate items.
- Asked open-ended questions to assess customer needs.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Provided elevated customer experience to generate a loyal clientèle.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Sales Associate
2 Years 6 Months- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Prepared sales slips and sales contracts.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Some College (No Degree) - Business Administration
- Majored in Business Administration
Skills
Surgical procedures
Schedule coordination
CPT coding
Customer service
Following up with patients
Documentation scanning
Time management
Medical coding
Interests
Volunteer Work
Clean Buildings
Church Work
Part of the Trustee Board
Microsoft Word
Excel
PowerPoint
Access and Publisher
Timeline
Surgical Coordinator
Eye Center Of Texas
05.2019 - CurrentRead More
Sephora Inside Jcpenney Operations Consultant
JCPenney
06.2014 - 05.2019Read More
Sales Associate
J.C.PENNEY COMPANY, INC, E Sam Houston Pkwy N
07.2011 - 01.2014Read More
Barbara Jordan High School For Careers
Read More
San Jactino College
Some College (No Degree) from Business Administration
Read More