Heather Doman
Lansdale,PA
Summary
Accomplished Medical Assistant with expertise in patient scheduling and EMR management at Jefferson Primary Care. Enhanced clinic efficiency by streamlining processes, reducing wait times by 30%. Known for compassionate care and effective communication, fostering trust and improving patient satisfaction. Proficient in phlebotomy and vital sign monitoring, ensuring accurate diagnostics and optimal patient outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jefferson Primary Care at Chalfont
Chalfont, PA
06.2012 - Current
- Assisted with patient intake, accurately documenting medical histories and vital signs.
- Coordinated scheduling for patient appointments, optimizing workflow efficiency.
- Supported healthcare providers during examinations and procedures, ensuring smooth operations.
- Managed electronic health records, maintaining data accuracy and confidentiality.
- Streamlined supply inventory processes, reducing waste and ensuring availability of essential materials.
- Trained new staff on operational procedures, fostering a cohesive team environment.
- Collaborated with multidisciplinary teams to improve patient care protocols and outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Lab Technician
Seneca Medical Inc
Fort Washington, PA
02.2007 - 12.2008
- Conducted laboratory tests to ensure compliance with regulatory standards and protocols.
- Operated and maintained laboratory equipment, ensuring optimal performance and accuracy.
- Collaborated with cross-functional teams to streamline testing processes and improve efficiency.
- Trained junior technicians on laboratory procedures and safety protocols for enhanced team performance.
- Implemented quality control measures, reducing errors in test results through rigorous validation processes.
- Developed standard operating procedures to enhance consistency across laboratory operations.
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Recorded and analyzed data to produce reports of results.
- Monitored and documented safety standards to verify compliance.
- Set and oversaw quality assurance guidelines for laboratory work.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
Medical Assistant
Doylestown Women’s Health Center
Doylestown, PA
06.2000 - 02.2006
- Administered patient care and assisted with examinations to support healthcare teams.
- Coordinated patient scheduling and managed medical records for operational efficiency.
- Conducted routine lab tests and processed specimens to ensure accurate diagnostics.
- Educated patients on treatment plans and medication adherence for improved health outcomes.
- Implemented quality control measures to maintain compliance with healthcare regulations and standards.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Drexel Family Medicine
Warminster, PA
06.1997 - 06.2002
- Streamlined office procedures to enhance workflow efficiency and reduce patient wait times.
- Mentored junior staff on clinical processes and best practices in patient care delivery.
- Developed training materials for new hires, improving onboarding effectiveness within the team.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient spirometry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Coordinated patient scheduling and managed medical records for operational efficiency.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Nurse Aide
Luther Park
Willow Grove, PA
06.1995 - 06.1998
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, facilitating effective communication among care teams.
- Trained new staff on operational procedures and patient care best practices.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Assisted with patient transfer and ambulation.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Alleviated stress among family members by offering guidance on how best to assist with their loved ones'' care needs at home.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Enhanced nutritional intake by preparing meals according to dietary restrictions and feeding patients who required assistance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Medical Assistant / Phlebotomist
CHI Institute
Bensalem, PA06.1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Clinical documentation
- Direct patient care
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Phlebotomy techniques
- Phlebotomy
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Medical records management
- Medical supply inventory
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- OB/GYN procedures
- Prioritizing stat orders
- Inventory management
- Medical terminology in languages
- Valid state driver's license
- Reliable transportation
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Lab equipment operation
- Patient feeding
- Insurance authorizations
- Specimen labeling
Certification
Medical Assistant
CPR
Timeline
Medical Assistant
Jefferson Primary Care at Chalfont
06.2012 - Current
Lab Technician
Seneca Medical Inc
02.2007 - 12.2008
Medical Assistant
Doylestown Women’s Health Center
06.2000 - 02.2006
Medical Assistant
Drexel Family Medicine
06.1997 - 06.2002
Nurse Aide
Luther Park
06.1995 - 06.1998
Medical Assistant / Phlebotomist
CHI Institute