Heather Domblewski
Buffalo,NY
Summary
Retail Management Professional experienced in team leadership and money handling. Reduced staff turnover rates through effective management and motivation while enhancing store operations and customer satisfaction. Organized and proactive, consistently contributing to team success and operational efficiency.
Overview
19
19
years of professional experience
Work History
Dual Rate Cashier /Shift Supervisor
Seneca Buffalo Creek Casino
Buffalo, NY
02.2026 - Current
- Processed cash, credit, and chip transactions for casino guests.
- Balanced cashier drawer and verified daily cash totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Redeemed gaming tickets and vouchers at casino windows.
- Counted currency, chips, and tokens during shift changes.
- Followed casino cash-handling procedures and security standards.
- Greeted guests and resolved payment questions with professionalism.
Assistant Manager
Aerie By American Eagle
Cheektowaga, NY
10.2022 - 06.2025
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Collaborated with management team to develop strategic plans, driving business growth and operational improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors to secure timely product deliveries and resolve supply chain issues, ensuring uninterrupted operations.
- Monitored sales trends to adjust pricing strategies, optimizing profitability and enhancing competitive positioning.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Aeropostale
Cheektowaga, NY
11.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory and cash control while overseeing store opening and closing procedures to ensure operational efficiency.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed employee retention plan that significantly reduced turnover rates, fostering a stable work environment.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Coached sales associates on product specifications and sales techniques, enhancing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Pink Manager
Victorias Secret & PINK
Cheektowaga, NY
08.2019 - 10.2021
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to meet daily delivery targets, ensuring timely service.
- Organized records of vehicles, schedules and completed orders.
- Evaluated employee performance regularly, by providing constructive feedback and coaching as needed.
- Developed and implemented organization processes that enhanced quality and service standards.
- Fostered culture of continuous improvement by soliciting and integrating employee suggestions for process enhancements.
Stock Manager
Buckle
Cheektowaga, NY
07.2018 - 08.2019
- Created merchandise displays to effectively market new products to customers.
- Organized and labeled inventory items in staging areas and on shelves based on quantity, size, and type for easy access.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Trained employees on proper handling techniques and warehouse best practices to improve operational efficiency.
Assistant Store Manager
Justice Tween Brands
Cheektowaga, NY
05.2012 - 06.2019
- Enhanced store appearance through cleanliness and strategic merchandise displays, contributing to increased customer engagement.
- Managed cash registers, ensuring accurate transactions and daily drawer balances, which minimized discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions, ensuring accurate logging of revenue for financial accountability.
Sales Associate
JCPenney
Cheektowaga, NY
09.2007 - 04.2012
- Built rapport and loyalty with customers through personalized engagement.
- Processed POS transactions accurately, ensuring timely return of coin, currency, payment cards, and receipts.
- Handled returns, exchanges, and refunds in line with store policy to maintain customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate Of Business Administration - Business Administration And Management
Villa Maria College
Cheektowaga, NYBachelor Of Applied Arts - Fashion Marketing
Villa Maria College
Cheektowaga, NYSkills
- Cash handling
- Money handling
- Operational oversight
- Sales forecasting
- Staff management
- Task prioritization
- Time management
- Customer service
- Customer relations
- Decision-making
- Employee engagement
Timeline
Dual Rate Cashier /Shift Supervisor
Seneca Buffalo Creek Casino
02.2026 - Current
Assistant Manager
Aerie By American Eagle
10.2022 - 06.2025
Store Manager
Aeropostale
11.2021 - 10.2022
Pink Manager
Victorias Secret & PINK
08.2019 - 10.2021
Stock Manager
Buckle
07.2018 - 08.2019
Assistant Store Manager
Justice Tween Brands
05.2012 - 06.2019
Sales Associate
JCPenney
09.2007 - 04.2012
Associate Of Business Administration - Business Administration And Management
Villa Maria College
Bachelor Of Applied Arts - Fashion Marketing
Villa Maria College