HEATHER DUKE
Sheridan,Ar
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
20
20
years of professional experience
Work History
Bariatric Access Navigator
Baptist Medical Center
Little Rock, AR
03.2023 - Current
- Maintained case files and documented actions.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scanned and filed forms, reports, correspondence and receipts.
- Reviewed files to check for complete and accurate information.
- Located missing records by searching files or contacting individuals assigned to records.
- Retrieved requested files and delivered to appropriate personnel.
- Answered questions about records or files.
Current Scrub Technician/ Unit Secretary
Jefferson Regional
Pine Bluff, Ar
12.2017 - Current
- Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
- Set up surgical instruments, equipment, and drapes to prepare for operations
- Held retractors, cut sutures, and completed detailed supply counts as part of sound surgical practices
- Transported patients to operating rooms and helped position on tables for proper surgical access
- Cleaned and restocked the operating room between each procedure
- Covered patients with surgical drapes and assisted team with putting on sterile gowns and gloves
- Washed, shaved, and disinfected incision sites to prepare patients for surgeries
- Helped the surgical team scrub in for procedures, assisting with gloving and clothing
- Maintained proper sterile field before and during every procedure
- Maintained vigilant eye over conditions in operating room, responding quickly to patient and surgical team needs
- Prepared, cared for and disposed of the patient tissue specimens take for laboratory analysis
- Used germicides and sterilizing devices to clean and disinfect the instruments and
- Education equipment used during routine and complex procedures
- Organized ORs for new surgeries by following the specific surgeon's preference card
- Prepared dressings and bandages and helped apply them after surgeries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Medical Appointment Scheduler
CCS
Pine Bluff, AR
09.2015 - 10.2016
- Answered incoming calls to schedule and reschedule patients for [Number] providers
- Answered phone calls throughout the day to provide information, set appointments and take messages.
Surgery scheduler
Jefferson Regional, Pine Bluff
, Ar
05.2011 - 09.2015
- Worked closely with pre-authorization team to set up benefits for planned procedures
- Answered phone calls throughout the day to provide information, set appointments and take messages
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Managed office inventory to prevent shortages and keep the team operating efficiently
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Managed office inventory and placed new supply orders.
- Schedule training
- Set and administered supply budgets and tracked all expenses.
Scrub Technician
Baptist Health
North Little Rock, Ar
02.2007 - 05.2011
- Set up surgical instruments, equipment, and drapes to prepare for operations
- Covered patients with surgical drapes and assisted team with putting on sterile gowns and gloves
- Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
- Transported patients to operating rooms and helped position on tables for proper surgical access
- Held retractors, cut sutures, and completed detailed supply counts as part of sound surgical practices
- Prepared, cared for and disposed of the patient tissue specimens take for laboratory analysis
- Cleaned and dressed patient incisions after surgical procedures
- Cleaned and restocked the operating room between each procedure
- Organized ORs for new surgeries by following the specific surgeon's preference card
- Helped the surgical team scrub in for procedures, assisting with gloving and clothing.
Scrub Technician
McFarland Eye Center
Pine Bluff, AR
05.2006 - 02.2008
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Organized supply room and ordered supplies and equipment.
- Set up for ophthalmic procedures such has cataract surgery
Education
Certificate in Surgical Tech. -
Scrub tech
South Eastern Arkansas Community College
05-2006
Skills
- Time management
- Troubleshooting
- Written/Verbal Communication
- Phone etiquette expert
- Customer relations and communications
- Administrative support
- Critical Thinking
- Problem Solving
- Database Entry
- Spreadsheet Development
- Administrative Support
- File/Records Maintenance
- Scheduling and Coordinating
- Data Entry
- Managed/Organizes Information
- Timekeeping
- Job Training
- Schedule Training
Timeline
Bariatric Access Navigator
Baptist Medical Center
03.2023 - Current
Current Scrub Technician/ Unit Secretary
Jefferson Regional
12.2017 - Current
Medical Appointment Scheduler
CCS
09.2015 - 10.2016
Surgery scheduler
Jefferson Regional, Pine Bluff
05.2011 - 09.2015
Scrub Technician
Baptist Health
02.2007 - 05.2011
Scrub Technician
McFarland Eye Center
05.2006 - 02.2008
Certificate in Surgical Tech. -
Scrub tech
South Eastern Arkansas Community College