Heather Duncan
Colorado Springs,CO
Summary
Motivated and detail-oriented individual seeking an entry-level position in the sorting and pricing department. Highly organized with a strong ability to learn new processes quickly and maintain high production standards while maintaining a clean, safe, and efficient stockroom.
Overview
13
13
years of professional experience
Work History
Courier
DoorDash
Colorado Springs, CO
09.2021 - Current
- Managed timely deliveries, ensuring customer satisfaction through efficient route planning.
- Operated navigation systems to enhance delivery accuracy and reduce transit time.
- Monitored vehicle performance and maintained safety standards to ensure compliance with regulations.
- Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers to confirm delivery details and locations.
- Managed approximately 10-20 deliveries in a 4 hour time-slot.
Kitchen Volunteer
Mountain View Church of Christ
Colorado Springs, CO
03.2025 - 11.2025
- Assisted in meal preparation and kitchen operations to ensure efficient service delivery.
- Maintained cleanliness and organization of kitchen environment to adhere to health standards.
- Collaborated with team members to streamline food distribution processes during community events.
- Fostered a sense of community amongst patrons through friendly interactions during meal service, ensuring repeat visits from satisfied customers.
- Reduced food waste by assisting in proper storage and rotation of perishable items.
- Assisted head cook in menu planning, incorporating seasonal ingredients for fresh and flavorful dishes.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Grocery Shopper
Instacart
Colorado Springs, CO
08.2018 - 02.2021
- Executed accurate order fulfillment through effective product selection and inventory management.
- Ensured compliance with food safety standards during product handling and transportation.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Tracked substitutions and informed customers of changes.
- Managed up to 3 shopping orders at the same time maintaining an organized system.
Warehouse Worker
Care and Share Food Banks
Colorado Springs, CO
12.2016 - 06.2017
- Trained Volunteers on safety protocols, equipment usage, and operational procedures.
- Maintained cleanliness and safety standards throughout warehouse environment to comply with regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Executed consistent lifting of materials weighing 15-20 pounds to support operational efficiency.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Organized quality items and perishable goods into distinct categories to minimize food waste.
Private Caregiver
Hannah Husky
Colorado Springs, CO
03.2014 - 02.2015
- Oversaw daily activities to ensure safety and well-being of children in care.
- Crafted nutritious snacks and meals in compliance with dietary guidelines for young children.
- Provided full-time care (70 hours/week) for 2 children, ages 3-4.
- Oversaw daily routines, including meal preparation, naptime, and activity setup to enhance operational efficiency.
- Facilitated children's learning on toy organization, handwashing, and sharing through exemplary leadership.
- Exercised patience and implemented behavior modification techniques to ensure order and safety.
Library Volunteer
Rocky Mountain Classical Academy Elementary School
Colorado Springs, CO
09.2012 - 05.2013
- Supported educational programs by preparing materials and setting up displays.
- Managed inventory of books and resources, ensuring accurate cataloging and availability.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Processed new library collections, accurately cataloging and indexing materials.
- Checked out and checked in over 200+ materials daily to support patron circulation needs.
- Organized library resources, enhancing accessibility and user experience
Education
No Degree - Cosmology
Goodwill Pursuits Program
Colorado Springs, CO01-2016
High School Diploma -
Columbine Christian Academy
Colorado Springs, CO05-2013
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Decision-making
- Strong sense of community
- Package handling
- Sorting
- Written communication
- Multitasking and organization
- Reliable
- Customer satisfaction
- Responsible
Accomplishments
Earned a MECA certificate of cosmology at the Goodwill pursuits program.
Timeline
Kitchen Volunteer
Mountain View Church of Christ
03.2025 - 11.2025
Courier
DoorDash
09.2021 - Current
Grocery Shopper
Instacart
08.2018 - 02.2021
Warehouse Worker
Care and Share Food Banks
12.2016 - 06.2017
Private Caregiver
Hannah Husky
03.2014 - 02.2015
Library Volunteer
Rocky Mountain Classical Academy Elementary School
09.2012 - 05.2013
No Degree - Cosmology
Goodwill Pursuits Program
High School Diploma -
Columbine Christian Academy