Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Durham

Pottsboro

Summary

Accomplished Case Manager and Director of Rehabilitation with a proven track record at Century Rehab and Reliant Rehabilitation. Excelled in case management and problem-solving, enhancing patient outcomes and ensuring compliance with healthcare regulations. Demonstrated expertise in documentation proficiency and critical thinking, significantly contributing to team success and patient care excellence.

Overview

9
9
years of professional experience

Work History

Case Manager

Century Rehab
10.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements for skilled admissions.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Funding Verification Specialist

Century Rehab
04.2022 - Current
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.

COTA-L

Reliant Rehabilitation
12.2015 - Current
  • Provided ongoing support to patients during their recovery journey by addressing any concerns or barriers they may face during the rehabilitation process.
  • Promoted professional growth by attending conferences, workshops, seminars, and maintaining currency on industry trends and best practices.
  • Participated in continuing education opportunities to stay up-to-date on advancements within the field of occupational therapy.
  • Assisted patients in achieving greater independence through adaptive equipment training and environmental modifications.
  • Enhanced patient outcomes by implementing individualized therapeutic interventions and techniques.

Director of Rehabilitation

Century Rehab
10.2021 - 04.2022
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.

Director of Rehabilitation

Reliant Rehabilitation
12.2015 - 02.2021
  • Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.

Education

Associate Of Applied Science - Occupational Therapy

Murray State College
Tishomingo, OK
12.2010

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Conflict resolution
  • Critical thinking
  • Documentation proficiency

Timeline

Case Manager

Century Rehab
10.2024 - Current

Funding Verification Specialist

Century Rehab
04.2022 - Current

Director of Rehabilitation

Century Rehab
10.2021 - 04.2022

COTA-L

Reliant Rehabilitation
12.2015 - Current

Director of Rehabilitation

Reliant Rehabilitation
12.2015 - 02.2021

Associate Of Applied Science - Occupational Therapy

Murray State College

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Heather Durham