Heather Ebersole
Kingston,PA
Summary
Dynamic supervisor with expertise in training, employee motivation, and strategic planning. Proven ability to enhance team productivity and improve customer satisfaction through effective coaching and comprehensive training programs.
Overview
18
18
years of professional experience
Work History
Supervisor
Discount Dance LLC
Forty Fort, PA
05.2008 - 12.2025
- Developed training programs to improve staff performance and customer interaction skills.
- Monitored key performance indicators to ensure adherence to service standards and operational goals.
- Fostered a positive team environment that encouraged collaboration and professional growth among staff.
- Analyzed customer feedback to identify trends and implement strategies for service enhancement.
- Led regular team meetings to discuss performance, share best practices, and address challenges effectively.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Created, prepared, and delivered reports to various departments.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Trained and mentored new employees on operational procedures and best practices.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Monitored team performance, providing feedback to enhance productivity and quality standards.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Oversaw return processing procedures to ensure accuracy and compliance with company policies.
- Analyzed return data to identify trends, recommending process improvements for efficiency.
- Managed inventory levels of returned items, optimizing storage and retrieval processes.
- Implemented tracking systems for returned merchandise, improving visibility and accountability in logistics workflow.
- Enhanced customer satisfaction by efficiently managing the returns process and addressing concerns promptly.
- Established clear expectations around productivity goals and timelines for each team member, leading to more consistent results across the department.
Education
High School Diploma -
Bishop Hoban High School
Skills
- Training and mentoring
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Team building
- Processes and procedures
- Process monitoring and improvement
- Policy enforcement
- Excel experience
- Policy and procedure development
- Task delegation
- Documentation and reporting
- Workflow management
- Staff management
- Customer service
Accomplishments
- Developed an efficient procedure to ensure accurate and timely processing of customer returns.
- Assisted in developing operational processes across multiple departments.
Timeline
Supervisor
Discount Dance LLC
05.2008 - 12.2025
High School Diploma -
Bishop Hoban High School