HEATHER EDWARDS
Olympia,WA
Summary
Compassionate healthcare professional skilled in patient care, team collaboration, and effective communication. Experienced in managing high-volume interactions and maintaining compliance with standards. Eager to contribute as a Registered Dental Assistant, enhancing patient-centered services and operational excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Internet Sales Manager
Olympia Mazda
Olympia, WA
06.2024 - 03.2026
- Managed high-volume communications by phone, email, text, and in person while providing exceptional customer service.
- Coordinated appointments and collaborated with departments to enhance customer experience across interactions.
- Maintained confidential records and resolved concerns with professionalism and empathy.
- Engaged with customers, delivering professional and courteous support for their sales and service needs.
- Maintained up-to-date knowledge of store offerings and promotions, supporting consistent sales growth.
BDC Manager / Fleet Sales
Bruce Titus Automotive Group
Olympia, Washington
02.2016 - 06.2025
- Managed daily operations of Business Development Center, ensuring smooth workflow and consistent service quality.
- Established Business Development Center, coordinating customer interactions from inquiry to delivery.
- Trained team members, maintained accurate documentation, and built lasting client relationships.
- Trained staff on effective customer engagement techniques.
- Oversaw appointment scheduling for sales and service departments.
- Collaborated with sales teams to streamline follow-up procedures, enhancing customer engagement.
Certified Nursing Assistant / Activity Specialist / Dietary Aide
Avamere Skilled Nursing
01.2007 - 01.2013
- Provided compassionate care to enhance quality of life for residents in long-term care and hospice settings.
- Collaborated with interdisciplinary healthcare teams to coordinate resident activities while ensuring compliance with HIPAA and infection control standards.
- Earned Washington State CNA license in 2009 and transitioned into direct resident care.
Education
Registered Dental Assistant -
Olympia Dental Assistant School
Tumwater, WA07-2026
Certified Nursing Assistant -
01-2009
High School Diploma -
Washington High School
Tacoma, WA06-2006
Business Coursework -
Tacoma Community College
Skills
- Customer Relationship Management
- Sales Strategy Development
- Lead Management
- Sales Reporting
- CRM Software
- Customer Service
- Scheduling
- Team Coordination
- Team Collaboration
- Time Management
- Communication
- Problem Solving
- Microsoft Office
- HIPAA Compliance
Certification
- RDA
- HIPPA Training
- OSHA Training
Timeline
Internet Sales Manager
Olympia Mazda
06.2024 - 03.2026
BDC Manager / Fleet Sales
Bruce Titus Automotive Group
02.2016 - 06.2025
Certified Nursing Assistant / Activity Specialist / Dietary Aide
Avamere Skilled Nursing
01.2007 - 01.2013
Registered Dental Assistant -
Olympia Dental Assistant School
Certified Nursing Assistant -
High School Diploma -
Washington High School
Business Coursework -
Tacoma Community College