Summary
Overview
Work History
Education
Skills
References
Timeline
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Heather Eldritch

Warner Robins,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Brow Waxing Expert

Ulta Beauty Inc.
Warner Robins, Georgia
10.2023 - Current
  • Greeted customers and answered any questions about services.
  • Assisted in scheduling appointments for clients.
  • Cleaned and sanitized all tools, equipment and treatment areas between each client.
  • Educated clients on proper skincare post-treatment.
  • Provided recommendations for products to help maintain results of treatments.
  • Kept up-to-date on new trends, techniques, products. related to waxing services.
  • Followed state regulations and safety protocols while performing treatments.
  • Reviewed customer feedback forms to ensure satisfaction with service provided.
  • Confirmed appointments with returning customers via email or phone call.
  • Organized stockroom shelves with product inventory as needed.
  • Responded to customer inquiries by phone, email and in person.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Ordered, displayed and maintained supplies.
  • Updated and maintained customer information records and beauty services provided.

Receptionist

The Wax Strip
Warner Robins, GA
07.2023 - 10.2023
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Lead Cashier

Ulta Beauty Inc.
Warner Robins, GA
09.2021 - 07.2023
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered customer questions and provided store information.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Barista

Starbucks
Perry, GA
11.2019 - 07.2021
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Utilized POS system to receive and process customer payments.

Manager

Papouli'sGreek Restaurant
Macon, GA
10.2016 - 05.2019
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Associate of Applied Science - Cosmetology

Central Georgia Technical College
Macon, GA
05.2023

High School Diploma -

Jones County High School
Gray, GA
05.2014

Associate of Science - Banking And Financial Support Services

Central Georgia Technical College
Macon, GA

Skills

  • Credit and Cash Transactions
  • Store Opening and Closing
  • Customer Relations
  • Product Location
  • Policies and Procedures
  • Honest and Dependable
  • Detail-Oriented
  • Reliable and Responsible
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Adaptable and Flexible
  • Creative Thinking
  • Goal Setting and Achievement
  • Service Minded
  • Relationship Building
  • Friendly Communication

References

References available upon request.

Timeline

Brow Waxing Expert

Ulta Beauty Inc.
10.2023 - Current

Receptionist

The Wax Strip
07.2023 - 10.2023

Lead Cashier

Ulta Beauty Inc.
09.2021 - 07.2023

Barista

Starbucks
11.2019 - 07.2021

Manager

Papouli'sGreek Restaurant
10.2016 - 05.2019

Associate of Applied Science - Cosmetology

Central Georgia Technical College

High School Diploma -

Jones County High School

Associate of Science - Banking And Financial Support Services

Central Georgia Technical College

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