Summary
Overview
Work History
Education
Certification
Software
Timeline
BusinessAnalyst

Heather Ellis

Aspiring Data Analyst
Atlanta,GA

Summary

Personable and thorough tech creative with superior attention to detail transitioning into the tech profession. Driven and motivated self-starter, therefore effective at completing tasks with minimal supervision in diverse industries. Confident leader, dedicated to comprehensive customer support with a focused delivery on technical solutions. Certified in Technology Systems Support.

Overview

5
5
Languages
2
2
Certifications
6
6
years of post-secondary education
8
8
years of professional experience

Work History

International Flight Purser

Delta Airlines, Inc
Atlanta, GA
01.2019 - Current
  • Coordinates with Operations Command Center, gate agents, catering/cleaning services, and flight crew through for all operations with flight.
  • Fly's national and international routes covering 30 different countries and complied with all flight rules in each location.
  • Solid ability to employ incident handling methodologies by using situational awareness and crew resource management through collaboration and planning in ever changing environments.
  • Increased onboard sales, airport and aircraft information, cabin manifest, and guest service tools to provide elevated level of customer service using Delta Skypro using Apple iOS
  • Proven ability to identify, control, de-escalate emergency situations and helping diffuse potential high-level situations from escalating to potential threats.

Contract Coordinator

State Of Georgia, DBHDD
Atlanta, GA
08.2017 - 12.2018
  • Facilitated all aspects of contracts life cycle including, managing and administrating contract, contract generation, contract signature close and archiving in unique deal terms or requests for mental and behavioral health agencies.
  • Improved communication between providers and state agencies by implementing SaaS solution and CRM Software, Oracle PeopleSoft.
  • Worked primarily on single purpose agreements/documents (LOA's, NDAs, SOWs, amendments, letters, etc.).
  • Successfully managed Regions 4 and 6, and budget of $1 million, distributing monthly grant monies through pay system, UAS provided by DHS.

Government Relations Associate

Atlanta Beltline, Inc.
Atlanta, GA
08.2016 - 06.2017
  • Bolstered work of Director of Government Affairs at federal, state, and local levels to ensure and increase funding and political support for Beltline's revitalization effort.
  • Proactively liaised with City Council members, State Legislators and key stakeholders in meetings promoting affordable housing, funding, and issues concerning placement of Beltline trail and green spaces.
  • Oversaw and enhanced public relations and fundraising programs across entire Metro Atlanta region

Legal Analyst

Holland and Knight, LLP
Atlanta, GA
02.2015 - 01.2017
  • Used AbacusNext to track evidence and case-related documents.
  • Extensive E-Discovery knowledge and experience including document review, identifying relevant documents, coding and electronic Bates stamping of documents for production Prepared document productions and electronic exhibit binders for trial and hearings.
  • Compiled data and conducted research to draft legal documents for attorneys.
  • Maintained electronic database of information accumulated in-house law library, including: litigation reports, trial notebooks, and subpoenas.

Retail Sales Associate

AT&T Inc.
East Cobb, Georgia
01.2014 - 01.2015
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed, marketed and sold full range of electronic products, including DirectTV and Digital Life.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Paralegal Assistant

Robert J. Semrad and Associates
Atlanta, GA
08.2013 - 04.2014
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Accurately handled data entry for 300-400 clients into company-based software.
  • Authored over 200 affidavits for use in bankruptcy law cases.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Managed billable hour tracking, payroll, client invoicing and schedules for 20-attorney office.
  • Communicated pertinent information to clients via phone, email and mail.

Education

IT Support -

Per Scholas
Atlanta, GA
09.2020 - 12.2020

M.P.A - Government Administration

Kennesaw State University
Kennesaw, GA
08.2015 - 05.2017

B.A - Political Science And Government

Hampton University
Hampton, VA
08.2009 - 05.2013

Certification

Google IT Support Specialization Certificate

Software

Windows, Linux, Mac OS

Cisco Packet Tracer

Fing

Nmap

Self Taught Microsoft 365

Timeline

CompTIA Network + Anticipated

02-2021

Google IT Support Specialization Certificate

10-2020

IT Support -

Per Scholas
09.2020 - 12.2020

International Flight Purser

Delta Airlines, Inc
01.2019 - Current

Contract Coordinator

State Of Georgia, DBHDD
08.2017 - 12.2018

Government Relations Associate

Atlanta Beltline, Inc.
08.2016 - 06.2017

M.P.A - Government Administration

Kennesaw State University
08.2015 - 05.2017

Legal Analyst

Holland and Knight, LLP
02.2015 - 01.2017

Retail Sales Associate

AT&T Inc.
01.2014 - 01.2015

Paralegal Assistant

Robert J. Semrad and Associates
08.2013 - 04.2014

B.A - Political Science And Government

Hampton University
08.2009 - 05.2013

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Heather Ellis Aspiring Data Analyst