Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Kim Kreger Groen

Kim Kreger Groen

Edmond,OK

Summary

Seasoned Purser with background in providing top-notch passenger service on various types of vessels. Experience includes managing aircraft financial matters, overseeing crew activities, and coordinating guest services. Strengths lie in strong leadership abilities, exceptional organizational skills, and commitment to delivering highest quality customer service. Made impactful contributions in previous roles by improving operational efficiency and enhancing passenger satisfaction levels.

Overview

38
38
years of professional experience

Work History

International Purser (Manager) Flight Attendant

American Airlines
New York, NY
10.1988 - 05.2024
  • Customer Service Resolutions on the aircraft.
  • Serving customers premium first class service.
  • Assisted passengers in completing immigration forms prior to disembarkation at each port of call.
  • Emergency training for medical and aircraft situations.
  • Overseeing a flight crew just under the captain of 11 flight attendants to ensure they are meeting the job description.
  • Ensuring customers are satisfied and all problems resolved when they deplane the aircraft.
  • Finalizing aircrew paperwork and that the entire crew finalizes their paperwork

Accounting Assistant

ConocoPhillips
Stillwater, OK
05.1986 - 10.1988
  • Inputting accounts into a computer ( this was 1986-1988 so computers were not like they are today)

Education

Associate of Science - Business Administration

Oklahoma Christian University
Edmond, OK
05-1988

Skills

  • Auditing procedures
  • Cultural awareness
  • Conflict management
  • Supply chain coordination

Customer Service

Timeline

International Purser (Manager) Flight Attendant

American Airlines
10.1988 - 05.2024

Accounting Assistant

ConocoPhillips
05.1986 - 10.1988

Associate of Science - Business Administration

Oklahoma Christian University

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Kim Kreger Groen