Heather Epps
Troy
Summary
Dynamic Business Analyst and Certified Pharmacy Technician (CPHT) with over seventeen years of diverse experience in retail, long-term care (LTC), and inpatient/outpatient hospital pharmacy sectors. Expertise includes four years in pharmacy account management and benefit implementations, effectively serving Medicaid and commercial mid-market clients. Proficient in Microsoft Office 365 applications, reporting tools such as Cognos and SQL, as well as data modeling and process improvement initiatives. A highly collaborative team player dedicated to achieving results while adapting to evolving business needs, currently focused on PBM implementations with a specialization in Medicaid reporting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Prime Therapeutics LLC
03.2023 - Current
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
Account Support Coordinator
Magellan Rx Management
11.2017 - 03.2023
- Working alongside two account managers, supports a variety of administrative and project tasks for the account management team, including tracking client projects and assigned tasks.
- Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items.
- Prepares and develops client presentations.
- Assists in the development, coordination, and materials necessary for site visits/client meetings.
- Exercises independent judgment and discretion responding to requests, arranging meetings, and interacting with key contacts.
- Independently handles the setting up and maintenance of client project tracking reports and processes.
- Coordinates or independently completes special projects according to manager's general instructions.
Certified Pharmacy Technician II, Sterile Compounding Technician
Barnes Jewish, Home Health
05.2016 - 12.2017
- Prepares sterile compounds such as Antibiotics, Inotropes, Chemotherapy medications, and TPNs.
- Maintains the ante room as well as clean rooms.
- Cleans hoods, breaks down hoods, and sets up TPN compounders.
- Completes batch of chemotherapy 5Fu once monthly.
- Also maintains stock outside of the room and ensures medications are out the door in a timely fashion.
Certified Pharmacy Technician, Billing Adjudicator
Omnicare
07.2014 - 05.2016
- Started in Order Entry, where duties included triage, customer service, helping package medications, with key focus on order entry.
- Order types included, controls, stat orders, electronic, faxes, replacement doses, refills and e-kit charges.
- After six months was promoted to the Adjudication Department in Billing.
- Open department work multiple claims including the daily exchange, live, and old.
- Called for overrides from insurance, actively search customer coverage, and answer phone calls.
- Prior to leaving had become a touchstone for new hires with questions and training.
- Professional achievement; Personal Star Award 2015 Adjudication
Certified Pharmacy Technician
Mercy Hospital
07.2012 - 07.2013
- Worked alongside a Pharmacist to open a newly opened outpatient pharmacy located inside large hospital.
- Learned the computer and ordering system 'on the fly' and self-promoted to create a busy new pharmacy.
- Majority of customers were brand new to the hospitals pharmacy system which would create the challenge of investigating insurance coverage.
- Along with my pharmacist, I was responsible for inventory, ordering, all steps of the filling process and general upkeep of the pharmacy.
- Created training manuals as well as standard operating protocols.
Senior Certified Pharmacy Technician
Walgreens
09.2005 - 03.2012
- Started as part-time checker, and then moved to Cosmetics.
- There I oversaw the department and a team ranging from 4-6 people.
- After two years moved to Pharmacy department.
- Became Certified with national board and promoted to Senior Tech in a year and a half.
- Spent the day working in all areas of pharmacy, such as taking in scripts, data entry, filling station, POS, third party authorizations, maintain dedicated section, filling robot, mix compounds, and help train new technicians.
Education
Diploma -
Civic Memorial High School
Bethalto, IL01.2003
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- User acceptance testing
- BI tools expertise
- Business process improvement
- Workflow Analysis
- Strategic planning
- Gap analysis
- Systems analysis
- Data mapping
Certification
- CPHT, Pharmacy Technician Certification Board, 11/01/09, 500107010067055
- Missouri Pharmacy Technician License, Missouri Board of Pharmacy, 04/01/12, 2012015152
Email Personal
Heather516108@yahoo.com
Email Professional
heather.epps@primetherapeutics.com
Secondary Phone
618-377-5247
Timeline
Business Analyst
Prime Therapeutics LLC
03.2023 - Current
Account Support Coordinator
Magellan Rx Management
11.2017 - 03.2023
Certified Pharmacy Technician II, Sterile Compounding Technician
Barnes Jewish, Home Health
05.2016 - 12.2017
Certified Pharmacy Technician, Billing Adjudicator
Omnicare
07.2014 - 05.2016
Certified Pharmacy Technician
Mercy Hospital
07.2012 - 07.2013
Senior Certified Pharmacy Technician
Walgreens
09.2005 - 03.2012
Diploma -
Civic Memorial High School
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