Heather Estep
Palmetto
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
2013
2013
years of post-secondary education
Work History
Manager
McDonald’s
Ellenton
03.2009 - Current
- Managed inventory levels to prevent stock shortages and ensure product availability.
- Trained and mentored crew members on customer service and food preparation techniques.
- Supervised daily operations to ensure quality service and food safety standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Cohoes High
Cohoes, NYSkills
- Inventory management
- Customer service
- Food safety
- Employee training
Timeline
Manager
McDonald’s
03.2009 - Current
Cohoes High