HEATHER FELSER

• Prepared mobile and permanent banquet bars by assembling necessary bar supplies, positioning glassware, and arranging products to deliver an eye-catching, guest-ready display.
• Provided exceptional guest service by greeting each guest approaching the bar and delivering tailored beverage recommendations.
• Served beverages adhering to hotel standards and state laws.
• Maintained clean, organized work areas while following sanitation and alcohol service standards.
• Monitored inventory levels, restocked product, and reported shortages to support smooth operations.
• Managed transactions efficiently using various point of sale systems and ensured accurate cash handling.

• Ensured all federal and state tax laws were followed during tax return preparation with proper documentation and client interview.
• Thoroughly explained tax return results to ensure the client's understanding.
• Advised client's how to improve their tax and financial situation presently and in the future.
• Offered and explained all products and services available.
• Mentored, coached and instructed associates on standard operating procedures, software, and taxation laws while consistently cultivating a productive, professional, and positive work atmosphere.
• Directed multi-unit tax office management activities from 2001–2019, ensuring coordinated day-to-day operations.

• Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
• Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving.
• Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
• Coordinated banquet bar setup and breakdown according to event service standards and banquet event orders.
• Maintained cleanliness of bar areas, glassware, and equipment in compliance with sanitation standards.

• Followed assigned tasks for Passenger/Crew comfort and safety by adhering to Federal Aviation Administration / Airline regulations.
• Attended yearly training in customer service, conflict resolution techniques, first aid, CPR, AED procedures and other safety procedures.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Prepared and delivered snacks, beverages and meals in all cabin classes

Focused on Travel and Tourism Industry

• Honoree of Magna Cumme Lada