HEATHER M. FLETCHER
Remote Administrative Professional
Vista,CA
Summary
Enthusiastic Remote Administrative Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of confidentiality and concise communication with excellent training skills. Motivated to learn, grow and excel in any arena.
Overview
20
20
years of professional experience
Work History
Remote Case Manager
Collateral Opportunities, Remote
08.2020 - Current
- Incoming & Outgoing Calls.
- Conflict resolution.
- Spreadsheet creation.
- Assist customers with census completion.
- Assist customers with census medical records validation.
Candidate Manager/Administrator, •Canva Administrator
Recruiting, Remote
08.2019 - 05.2020
- Microsoft 365 Administrator.
- Expense Reports.
- Candidate Verifications & Background Checks.
- Social Media Management where I successfully increased followers, engagement rate and click-rate by 400% across Facebook, LinkedIn, Instagram and Twitter.
Salesforce Administrator, SalesForce Administrator
Pelican Windows
Vista, CA
12.2017 - 07.2019
- Pre-consult clients regarding replacement windows.
- Create and manage SalesForce interface, Take orders and create quotes for clients.
- Enter orders into multiple software platforms.
- Quality check.
- Set appointments for all sales staff and owner.
- Greet walk-in clients and perform Showroom presentations.
Salesforce Administrator
U.S. Window & Door
Carlsbad, CA
12.2016 - 12.2017
- Personal assistant to owner, making sure daily tasks are prepared.
- Updated and streamlined company workflow.
- Enter orders into specialized window ordering software.
- Handle all service inquiries.
- Order and pick up company meals when needed.
- Created multiple customer template.
- Provide SalesForce support.
- Set appointments for all sales staff and owner.
Executive Secretary
Qualcomm
San Diego, CA
01.2012 - 01.2013
- To Vice President of Program Management.
- Provided executive level support for calendaring, travel, and expense reporting.
- Facilitated executive level group meetings.
- Maintained executive level timeline of all current programs.
- Planned and executed team building events.
- Managed expenses to 10% below budget.
- Ordered, received, and delivered office supplies for department.
- Assisted in visa and passport renewal.
- SharePoint site admin for numerous program sites.
- Reviewed department time code charging for accuracy.
- Co-authored DSA training manual.
Quality Assurance Gemologist
Gemological Institute of America
Carlsbad, CA
01.2001 - 01.2012
- Helped establish new international site and training practices in Mumbai, India.
- Supervised international training program.
- Developed new processes for both domestic and international training programs.
- Verified, corrected, and updated reports to current industry standards.
- Performed detailed work that emphasized quality and precision.
- Selected to be on exclusive team of fancy color diamond graders.
- Employee of the year 2009.
Ranger - Volunteer
Black Rock City Ranger
Rock City, NV
01.2008 - 01.2018
- Volunteered 45+ hrs per year.
- Successfully mediate and resolve all inquiries.
- Liaise with law enforcement when needed.
- Attend 10-hour training yearly.
- Additional training for situations having a strong emotional or internal component.
Art Curation Lead - Volunteer
YOUtopia, La Jolla Indian
, CA
01.2011 - 01.2016
- Lead team of 40 trained Rangers for 5 day, overnight event.
- Scheduling rangers for 500+ hours of volunteer work.
- Professionally handled all disputes and inquiries.
- Created and procured gifts for all volunteers Art Curation Lead:.
- Lead art curation department for 5 day, overnight event.
- Reviewed and approved $80,000 in art funding.
- Supervised art department for event, scheduling and organizing artists.
- Created and procured gifts for all volunteers.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
Bachelor of Science - Interdisciplinary Studies, Hospitality Management, Communication Arts And Social Sciences
New York Institiute of Technology
New York, NYGraduate Gemologist - Jewelry Professional
Gemological Institute of America
Esthetician License, 600 hours: Microdermabrasion, advanced skin care, color theory, make-up - undefined
Palomar Institute of Cosmetology San Marcos, Center for Yoga and Health
200 hour Yoga Teacher Training - undefined
Ellis New York Institute of Technology
Volunteer Work
Black Rock City Ranger 2008-2013
Skills
Advanced MS Office Suite
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Case Manager
Collateral Opportunities, Remote
08.2020 - Current
Candidate Manager/Administrator, •Canva Administrator
Recruiting, Remote
08.2019 - 05.2020
Salesforce Administrator, SalesForce Administrator
Pelican Windows
12.2017 - 07.2019
Salesforce Administrator
U.S. Window & Door
12.2016 - 12.2017
Executive Secretary
Qualcomm
01.2012 - 01.2013
Art Curation Lead - Volunteer
YOUtopia, La Jolla Indian
01.2011 - 01.2016
Ranger - Volunteer
Black Rock City Ranger
01.2008 - 01.2018
Quality Assurance Gemologist
Gemological Institute of America
01.2001 - 01.2012
200 hour Yoga Teacher Training - undefined
Ellis New York Institute of Technology
Esthetician License, 600 hours: Microdermabrasion, advanced skin care, color theory, make-up - undefined
Palomar Institute of Cosmetology San Marcos, Center for Yoga and Health
Graduate Gemologist - Jewelry Professional
Gemological Institute of America
Bachelor of Science - Interdisciplinary Studies, Hospitality Management, Communication Arts And Social Sciences
New York Institiute of Technology
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