- Gardening
- I participate in a variety of outdoor recreational activities
- Camping
- Hiking
- Volunteering
Heather French
Brookville,OH
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Efficient [Desired Position] with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Supervisor over Medical Assistants
Dayton Center For Neurological Disorders
Dayton Oh
01.2020 - 04.2025
- Managing the Botulinum Department.
- Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
- Implemented process improvements to streamline patient care workflows and reduce wait times.
- Coordinated multidisciplinary team meetings to address patient needs and improve treatment plans.
- Developed training programs for new employees, fostering a culture of continuous learning.
- Analyzed patient feedback data to identify areas for service enhancement and implement solutions.
- Led quality assurance initiatives to uphold standards in patient safety and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Vital signs/Assisting in minor surgery/Supply ordering/Interviewing and hiring Medical Assistants
Lead Medical Assistant
Dr. Gupta
Dayton Ohio
07.2016 - 12.2019
- Worked in the Urgent Care as lead MA. Worked in the Vein center assisting in Venous insufficiency procedures.
- Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
- Implemented process improvements to streamline patient care workflows and reduce wait times.
- Coordinated multidisciplinary team meetings to address patient needs and improve treatment plans.
- Analyzed patient feedback data to identify areas for service enhancement and implement solutions.
- Managed resource allocation effectively, optimizing staffing levels for operational efficiency.
- Led quality assurance initiatives to uphold standards in patient safety and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in patient examinations, ensuring efficient workflow and adherence to protocols.
- Managed patient scheduling and follow-ups, enhancing appointment accuracy and reducing wait times.
- Administered medications and injections, maintaining strict compliance with safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Manager of Business Development and Sales
Wright State Orthopedics
Dayton Ohio
01.2007 - 02.2011
- Plaster and fiberglass casting. Surgery scheduling. Workers Comp. Prior Authorizations.
- Supervised daily operations of medical assistance team, ensuring compliance with healthcare regulations.
- Coordinated patient scheduling and triage processes to optimize clinic workflow efficiency.
- Evaluated and refined operational processes, resulting in enhanced service delivery within the clinic environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Prepared and administered medications to alleviate patient symptoms.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
- Implemented electronic health record systems to streamline patient data management and accessibility.
- Conducted quality assurance audits to maintain high standards of patient care and safety.
- Collaborated with healthcare providers to improve service delivery and address patient needs efficiently.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Owner
Heather’s home daycare
Dayton Ohio
05.2002 - 02.2006
- Managed financial operations, ensuring accuracy in budgeting and forecasting processes.
- Oversaw daily operations, optimizing workflows for efficiency and productivity.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Maintaining my foster care children while caring for children.
- Provided meals, learning materials and transportation back and forth to school.
Medical Assistant
Dr. Michael Chune Urology
Dayton Ohio
10.1999 - 09.2001
- Urinalysis. Culture sensitivities. Surgery scheduling.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake and scheduling, ensuring streamlined operations.
- Supported laboratory testing by collecting and processing specimens efficiently.
- Educated patients on treatment plans and preventive care measures effectively.
- Collaborated with medical team to enhance patient care quality and safety.
- Developed strong communication skills through direct interaction with diverse patient populations.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Performed medical chart reviews to confirm accuracy and completeness.
- Helped with patient preparation and recovery to support patient comfort and well-being.
Education
Associate's degree - allied science
Miami Jacobs College
01-2000
Skills
- CPR, BLS Working in sterile fields Assisting in minor surgery Vital signs Working in EMR
- Drawing up and administering medications Accounts payable and receiving
- Sending prescriptions Verbal communications Prior Authorizations
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Team building
- Processes and procedures
- Operations management
- Public speaking
- Conflict resolution
- Inventory oversight
- Negotiation
- Business administration
- Waste reduction
- Verbal and written communication
- Safety protocols
- Policy and procedure development
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
- Department organization
- Teamwork and collaboration
- Multitasking Abilities
- Computer skills
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Self motivation
- Professionalism
- Reliability
- Teamwork
- Team leadership
- Hiring and training
- Employee training
- Recruitment and hiring
- Training and development
- Scheduling Shipping and receiving Medical inventory ordering
- Training and mentoring
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Registered Volunteer for St. Vincent DePaul.
- State certified through NHA.
Certification
- State certified through NHA
- BLS, First aid, CPR instructor through American Red Cross.
- OSHA safety certification.
Interests
Timeline
Supervisor over Medical Assistants
Dayton Center For Neurological Disorders
01.2020 - 04.2025
Lead Medical Assistant
Dr. Gupta
07.2016 - 12.2019
Manager of Business Development and Sales
Wright State Orthopedics
01.2007 - 02.2011
Owner
Heather’s home daycare
05.2002 - 02.2006
Medical Assistant
Dr. Michael Chune Urology
10.1999 - 09.2001
Associate's degree - allied science
Miami Jacobs College