Lavancia Palmer

• Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available. Scheduling follow - ups appointments,procedures, and tests.
• Administer injections, Recording patients, vitals, and administering vaccine facility
• Maintaining health records of patients
• Explaining tests and procedures to young patients and their families in a reassuring way
• Stocking and sterilizing examination rooms between patients
• Performing other administrative duties related to the facility on requests
• Utilizes AIDET/customer service standards and demonstrates FKP
• Instrument cleans every friday by steam sterilizer
• Wound care - Cleaning/ prepping the feet
• Biopsy
• Followed all company policies and procedures to deliver quality work.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Lifted up 50 pounds at once and used forklift to move heavier loads.

• Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
• Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
• Evaluated patient histories, complaints and current symptoms.
• Identified alternative pain control methods to avoid use of opioids and other overly-abused narcotics.

•Possess time management skills

•Ability to learn and perform duties

• Verifies accurate chart prep before patient visit, ensure all labs, diagnostics, tests and notes are completed and resulted in the chart- reschedule patients as appropriate

• Obtaining vital signs and weights as needed.

• Accurately updates and records patient medications, allergies, pharmacies, risk factors, social history and family history in patient chart upon each visit.

• Maintains cleanliness and inventory in exam rooms and labs

• Scans medical records and patient documents.

• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP

•Minimum experience with insurance verification

• EKG machine