Heather Fry
Alpharetta,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Head Cake Decorator
Publix
08.2022 - Current
- Decorated cakes according to customer requests and themes.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Trained new employees on bakery methods and procedures.
- Fulfilled custom cake and decoration orders.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Worked with clients to design custom cake decorations.
- Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
- Worked with customers to define cake vision based on color, theme, size and price.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Followed food safety standards when handling ingredients.
- Packaged and priced each product according to company pricing procedures.
- Packaged finished products for sale.
Cashier
Publix Grocery Store
08.2022 - Current
- Developed rapport and fostered brand loyalty by offering personalized service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked with floor team and managers to meet wide range of customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Private Nanny
Self-employed
06.2021 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Led indoor and outdoor activities to entertain and occupy children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Certified Nurse Assistant
Self Employed
05.2015 - 12.2016
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to individual patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
No Degree - Certified Nursing Assistant
Giving Care Education Center
Marietta, GA12-2016
Bachelor of Arts - Health And Physical Education
Furman University
Greenville06-1991
High School Diploma -
Vero Beach Senior High School
Vero Beach, FL06-1987
Skills
- Training and mentoring
- Food safety compliance
- Quality control analysis
- Deadline oriented
Timeline
Head Cake Decorator
Publix
08.2022 - Current
Cashier
Publix Grocery Store
08.2022 - Current
Private Nanny
Self-employed
06.2021 - 08.2022
Certified Nurse Assistant
Self Employed
05.2015 - 12.2016
No Degree - Certified Nursing Assistant
Giving Care Education Center
Bachelor of Arts - Health And Physical Education
Furman University
High School Diploma -
Vero Beach Senior High School
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