Heather Furey
Angel City Football Club
Ontario,USA
11
years of professional experience
Results driven professional with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Work History
Account Manager, Ticket Sales
3 Years 5 Months- Achieve individual and team revenue targets including renewals, mini plans, season tickets and group experiences
- Host client meetings and potential client presentations on a regular basis; attend season ticket member events and team community events to sell mini plans, seasons and group tickets
- Perform gameday responsibilities, including entertaining clients and prospects as well as working ticketing booths and tables
- Drive a solutions-oriented culture by implementing positive leadership and assistance
- Develop and design new and innovative ways to bring in new prospects to each of the 14 matches throughout the season i.e. Tattoo Night
Service Executive
1 Year 4 Months- Provide highest level of service and proactively work to increase customer loyalty, renewal percentages, and generate additional revenue for the Club and the LA Kings
- Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.
- Respond to all season ticket members needs, such as customer service issues, ticket exchanges, and add-on requests, financial billing, and other ticketing and team-related questions
- Conduct high numbers of service and sales calls daily and make a minimum number of touchpoints per account per year, including arena and off-site visits
- Generate new revenue through referrals, up-selling, cross-selling, and prospecting in order to generate new business relationships
- Utilize CRM systems to track and report progress of relationships with all season ticket members, as well as to ensure client profiles are always up to date
Account Executive
2 Years 2 Months- Improved up sell and renewal opportunities with current and new clients
- Assisted in planning promotional and sales events for both Live Nation and NASCAR
- Maintained accurate premium client information in CRM systems throughout the year
- Sold and promoted signage and hospitality around the track for all events, including Monster Energy NASCAR Cup Series, Live Nations Hard Summer, Magic of Lights, etc.
Premium Catering and Client Services Coordinator
8 Months- Managed suite food and beverage orders, ticket distribution and group sales for premium clients and Ontario Reign, Agua Caliente Clippers of Ontario and Ontario Fury season ticket holders
- Assisted in planning promotional sales events to improve sales and renewal opportunities
- Maintained accurate premium client information in CRM systems, including Ticketmaster Host and Archtics
- Handled banquet event orders and catering for athletes and performers, such as the Ontario Reign, Pink, 2 Chainz, R. Kelly, Tim McGraw and Faith Hill
Fan Assistance & Operations Intern
6 Months- Managed phones during UCLA football games and Rose Bowl events
- Helped organize and construct media credentials and parking plans
- Served as a resource to fans, providing assistance, game-day and ticket information
- Handled complaints and other guest issues
- Managed ISS, text and radio communications between the stadium supervisors and fans
Fan and Membership Services Executive
1 Year 6 Months- Trained and managed 35 to 40 match-day representatives
- Helped plan and organize each soccer match, including player entrances and arrivals, the national anthem, parking, security, health and safety, media and concessions
- Planned and organized Armada fan fests, promotions and game-day activities
- Served as a resource to fans, providing assistance, match-day and ticket information
- Utilized CRM programs to build relationships with fans and enhance their experience
Education
Bachelor of Science - Communications, Sport Management
Skills
Veritix Ticketing System
Ticketmaster ARCHTICS Ticketing System
Sales Force Lightning
“Sales Dominance” Sports Ticket Sales Training with Bill Guertin
Stadium Gorilla
ProVenue Tickets.com
Account management
Customer service
Teamwork and collaboration
Client relations
Awards
Fan Services Crewman of the Game, Jacksonville Armada FC, Outstanding Team Leader Award, Gatorade
Timeline
Account Manager, Ticket Sales
Angel City Football Club
01.2023 - CurrentRead More
Service Executive
Ontario Reign Hockey Club
08.2021 - 12.2022Read More
Account Executive
NASCAR - Auto Club Speedway
02.2018 - 04.2020Read More
Premium Catering and Client Services Coordinator
Toyota Arena
02.2017 - 10.2017Read More
Fan Assistance & Operations Intern
Rose Bowl Stadium
08.2016 - 02.2017Read More
Fan and Membership Services Executive
Jacksonville Armada FC
02.2015 - 08.2016Read More
University of North Florida
Bachelor of Science from Communications, Sport Management
Read More