Heather Gaetke
Scottsdale,AZ
Summary
High-performing Automotive Sales Manager/Wholesale Buyer with 10+years in background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting,
Overview
10
10
years of professional experience
Work History
Automotive Sales Manager
Manheim Auctions
01.2021 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives
- Cultivated interpersonal skills by building positive relationships with others
- Delivered services to customer locations within specific timeframes
Service Drive Manager
Chapman Chrysler Jeep Dodge RAM
04.2015 - 08.2018
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Streamlined and monitored quality programs to alleviate overdue compliance activities
Automotive Service Advisor
Bill Luke Chrysler Jeep And Dodge
09.2013 - 03.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Suggested add-on services that would be helpful to customers and improve bottom line
- Followed up with customers to offer additional support and check resolution satisfaction
Education
Bachelor of Science - Mass Communications
St. Cloud State University
St.Cloud Minnesota05.2005
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Sales Reporting
Timeline
Automotive Sales Manager
Manheim Auctions
01.2021 - Current
Service Drive Manager
Chapman Chrysler Jeep Dodge RAM
04.2015 - 08.2018
Automotive Service Advisor
Bill Luke Chrysler Jeep And Dodge
09.2013 - 03.2015
Bachelor of Science - Mass Communications
St. Cloud State University
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