HEATHER GALLAGHER
Middleburg,US
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities with a positive attitude. Shows a proven track record of taking on additional responsibilities to achieve team objectives. Seeking a challenging opportunity to enhance skills as a Cardiac Cath Tech in a new setting.
Overview
16
16
years of professional experience
Work History
Cardiac Cath Lab Technologist
HCA Orange Park Hospital
12.2023 - Current
- Proficient in scrubbing, monitoring and circulating diagnostic and interventional Cardiac and Peripheral Procedures.
- Proficient in scrubbing, monitoring and circulating Structural Heart Procedures.
- Proficient in scrubbing, monitoring and circulating diagnostic and interventional Stroke Procedures.
- Proficient in MacLab and Meditech.
- Recognized testing abnormalities and identified need for more extensive scans of area to improve accuracy of test results.
- Explains procedures and support patients throughout examination to help alleviate anxiety and concern.
- Monitor patient's vital signs and notify physician of readings outside or parameters.
- Placed patient in correct examination position and made adjustments to facilitate accurate test results.
- Help physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions.
- Operate diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
Unit Secretary/Monitor Tech
HCA Orange Park Hospital
01.2022 - 08.2022
- Increased office organization by developing filing system and customer database protocols
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Collaborated closely with the owner to effectively smooth and improve office operations
- Oversaw day-to-day office operations including receiving and organizing correspondences, answering and forwarding calls and creating business letters and records
- Strengthened community outreach by coordinating fundraisers including managing marketing vendor relations and volunteer supervision processes
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
Office Manager
Locke Insurance Group
01.2020 - 08.2021
- Collect Premium payments
- Verify all new policies are issued correctly
Customer Service Representative
JOHN M BROOKS STATE FARM INSURANCE AGENCY
08.2016 - 12.2019
- Outbound calling for missing documents, information and late premium payments
- Process changes on active policies
- Maintain client records
- Assessed customer needs and upsold products and services to maximize sales
- Correspond with insured or agent to obtain information or inform them of account status or changes
- Collect Insurance Premiums
- Modify update and process existing policies and claims to reflect any change in beneficiary, amount of coverage or type of insurance
- Hire and terminate clerical and administrative personnel
- Set goals and deadlines for the department
- Held team members accountable to their personal sales goals and or service requirements and expectations
- Assisted the agent in the PFA reconciliation monthly as well as entered daily deposits into Quicken
- Responsible for overseeing the training of all new team members
- Conducted office team meetings
Office Manager
KATHERINE BAUSTERT STATE FARM AGENCY
03.2013 - 07.2016
- Sold various types of insurance policies to businesses and individuals on behalf of State Farm, including automobile, fire, life, property, medical and dental insurance or specialized policies
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Perform administrative tasks such as maintain records and handling policy renewals
Sales team member
KATHERINE BAUSTERT STATE FARM AGENCY
09.2009 - 03.2013
Education
Associate of Science - Cardiovascular Technology- Invasive Cardiology
Florida State College at Jacksonville
Jacksonville, Florida12.2023
HIGH SCHOOL DIPLOMA - undefined
CLAY HIGH SCHOOL
Green Cove Springs, Florida06.2003
Skills
- Fast Learner
- Radiation safety
- Cardiac catheterization
- Patient care
- Diagnostic imaging
- Interventional procedures
- Procedure preparation
- Patient safety
- Sterilization techniques
- Teamwork and collaboration
Accomplishments
- FSCJ President's List
- FSCJ Deans List
Timeline
Cardiac Cath Lab Technologist
HCA Orange Park Hospital
12.2023 - Current
Unit Secretary/Monitor Tech
HCA Orange Park Hospital
01.2022 - 08.2022
Office Manager
Locke Insurance Group
01.2020 - 08.2021
Customer Service Representative
JOHN M BROOKS STATE FARM INSURANCE AGENCY
08.2016 - 12.2019
Office Manager
KATHERINE BAUSTERT STATE FARM AGENCY
03.2013 - 07.2016
Sales team member
KATHERINE BAUSTERT STATE FARM AGENCY
09.2009 - 03.2013
HIGH SCHOOL DIPLOMA - undefined
CLAY HIGH SCHOOL
Associate of Science - Cardiovascular Technology- Invasive Cardiology
Florida State College at Jacksonville
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