Heather Gensiak
Jessup,PA
Summary
Dynamic Assistant Manager at Turkey Hill with a proven track record in enhancing customer service and team leadership. Successfully maintained a clean and organized store environment, fostering a positive atmosphere that improved staff morale. Skilled in money handling and decision-making, driving operational excellence and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Turkey Hill
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service
Wegmans
Scranton, PA
05.1994 - 05.2024
- Increased sales revenue with exceptional customer service and upselling techniques.
- Delivered superior customer service and handles client requests.
- Utilized exceptional customer service skills to satisfy all needs.
- Strengthened company reputation by delivering exceptional customer service and support.
- Greeted customers at counter and provided excellent customer service.
- Established long-term customer relationships by providing exceptional customer service.
Education
Business Management
Marywood University
Scranton, PA05.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Customer Service
Wegmans
05.1994 - 05.2024
Assistant Manager
Turkey Hill
Business Management
Marywood University