Summary
Overview
Work History
Education
Skills
References
Timeline
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Heather Gerard

Turlock,CA

Summary

Experienced server and bartender with a passion for creating memorable experiences for guests while upholding a high standard of service. Reliable and hardworking professional with a strong knowledge of signature craft beverages and menus. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

6
6
years of professional experience

Work History

bartender/server

Applebees
Tracy
04.2016 - 01.2018
  • Delivered exceptional customer service to patrons in both bar and dining areas
  • Maintained strong customer relationships to encourage repeat visits
  • General cleaning and maintenance of restaurant/bar.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Debt collection specialist

Performant Recovery Inc.
Lathrop
08.2011 - 07.2016
  • In charge of multiple accounts for collection, in which I managed my own time to complete
  • Request debts be paid by debtors/account holders in a friendly passive manner
  • Keep track of debtors/account holders’ debts.

Education

Esthetics License -

North Adrian’s Beauty College
Modesto, CA
01.2019

Diploma -

East Union High School
Manteca
05.2005

Skills


  • Beverage Preparation
  • Communicative
  • Outgoing and welcoming attitude
  • Upselling and promotion
  • Cash handling and POS systems
  • Multitasking and time management

References

Joseph Hernandez, Manager at Applebees Tracy, 209-914-9241

Timeline

bartender/server

Applebees
04.2016 - 01.2018

Debt collection specialist

Performant Recovery Inc.
08.2011 - 07.2016

Esthetics License -

North Adrian’s Beauty College

Diploma -

East Union High School

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Heather Gerard