Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Goetz

Torrington,CT

Summary

Proven track record in customer service and problem-solving, demonstrated at ConnectiCare. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution. Skilled in multitasking and critical thinking, adept at fostering teamwork and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Homemaker

Self
09.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

ConnectiCare
08.2011 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Server

Olive Garden
01.2010 - 08.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree - English

Northwestern Connecticut Community College
Winsted, CT

High School Diploma -

The Gilbert School
Winsted, CT
06.2007

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking Abilities
  • Critical Thinking
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution

Certification

Book keeping and quick books certification. 2016

Timeline

Homemaker

Self
09.2016 - Current

Customer Service Representative

ConnectiCare
08.2011 - 09.2016

Server

Olive Garden
01.2010 - 08.2011

No Degree - English

Northwestern Connecticut Community College

High School Diploma -

The Gilbert School

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Heather Goetz