Heather Goldbard
New Orleans,LA
Summary
Mental Health Professional with 15 years of experience serving underprivileged youth and adults. Committed to utilizing well-coordinated, holistic approaches to help individuals achieve and maintain mental health. My goal is to work remotely from home, guiding clients onto a healing path by overcoming socioeconomic, as well as mental health hurdles.
Overview
16
16
years of professional experience
Work History
Case Manager/Advocate
New Orleans Family Justice Center
02.2023 - Current
- Connecting survivors of domestic violence, sexual assault, human trafficking, and stalking to community resources including: restraining orders, legal assistance, benefits, counseling, medical care, clothing, food, and housing
- Managing a caseload of 26 clients
- Conducting and analyzing assessments including: Hope Scale, Danger Assessment, SPDAT, Income and Benefits, Goals and Outcomes, as well as Safety Planning
Psychosocial Skills Building Case Worker
Magnolia Family Services, Inc.
05.2019 - 06.2023
- Followed family-centered plans of care to conduct in-home behavioral health counseling and assessments to youth, as well as families
- Provided counseling sessions via telehealth during the pandemic
- Managed caseload of 22 clients
Case Manager
Responsibility House
10.2017 - 10.2018
- Achieved a high reimbursement rate of over 95% by accurately billing Medicaid
- Evaluated clients and developed plans of care to ensure over 95% of my clients retained their housing with the Supportive Housing Program
Parental Support Specialist
Ekhaya Youth Project
08.2016 - 10.2017
- Coordinated a system of care to provide specialized parental support to parents of youth with behavioral disorders
- Caseload of over 15 clients
Housing Case Manager
Alternatives Living, Inc.
03.2011 - 07.2016
- Specialized in providing Community Support to assist clients in maintaining housing and accessing community resources
Crisis Unit Technician
NOPD Crisis Unit
08.2008 - 03.2011
- Carried out Orders of Protective Custody in collaboration with the Coroner's Office
- Provided crisis intervention to individuals living with a mental illness through collaboration with NOPD officers to prevent self harm and harm to others
Education
Bachelor of Arts - Psychology
Loyola University
New Orleans, LA05.2008
Associate of Arts - Interior Design
Delgado Community College
New Orleans, LA05.1999
Skills
- Crisis Management certificate (NOPD)
- Magellan Trainings
- NLP
- DIRP and SOAP Notes
- 24/7 Crisis Hotline Support
- Empower
- Hypnotherapy
- Sharenote
- Medicaid Billing via Lauris
- Google Workspace and Microsoft Suite
- Case Management and Documentation
Timeline
Case Manager/Advocate
New Orleans Family Justice Center
02.2023 - Current
Psychosocial Skills Building Case Worker
Magnolia Family Services, Inc.
05.2019 - 06.2023
Case Manager
Responsibility House
10.2017 - 10.2018
Parental Support Specialist
Ekhaya Youth Project
08.2016 - 10.2017
Housing Case Manager
Alternatives Living, Inc.
03.2011 - 07.2016
Crisis Unit Technician
NOPD Crisis Unit
08.2008 - 03.2011
Bachelor of Arts - Psychology
Loyola University
Associate of Arts - Interior Design
Delgado Community College
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