Heather Gorning
Battle Creek,MI
Summary
Proactive leader skilled in crisis management and conflict resolution. Experienced in supporting staff training and streamlining processes to optimize operations, dedicated to delivering high-quality care and maintaining compliance with health standards.
Overview
4
4
years of professional experience
Work History
Residential Assistants Managaer
Skywood Recovery
Augusta, MI
06.2025 - 12.2025
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Delegated work to staff, prioritizing goals to ensure smooth operations.
- Monitored staff performance and addressed issues to enhance team effectiveness.
- Provided leadership during times of organizational change or crisis situations.
- Responded promptly to emergency situations occurring inside or outside of residence halls.
- Assisted clients with daily living activities to promote independence and recovery.
- Monitored client behavior and provided feedback to the treatment team.
- Maintained accurate documentation of client progress and incident reports regularly.
- Supported staff with training new assistants on operational procedures and best practices.
- Conducted room inspections to ensure compliance with housing policies.
- Provided after-hours coverage when necessary including late night shifts.
- Created Holiday PTO tracker to ensure fairness with staff
- Verified and corrected staff timecards in payroll system and reported to Director of Human Resources.
- Developed training and onboarding programs for new staff to facilitate quick acclimation.
Accounts Payable Clerk/Receptionist
Skywood Recovery
Augusta, MI
11.2024 - 06.2025
- Processed vendor invoices, ensuring compliance with company policies to facilitate timely payments.
- Developed vendor contracts to define agreements and protect company interests.
- Assisted CFO in creating a paperless AP system utilizing Excel
- Verified payment requests against purchase orders and receipts.
- Maintained accurate records of accounts payable transactions, enhancing financial accuracy and reporting.
- Prepared accounts payable reports for month-end closing activities, supporting financial reconciliation processes.
- Assisted in reconciling vendor statements to resolve discrepancies.
- Communicated with vendors to address inquiries and payment issues.
- Received visitors and offered support to create a friendly and professional environment.
- Supported team members with administrative tasks to ensure smooth operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained and refreshed databases to support data integrity and accessibility.
Physician Office Coordinator
Bronson Methodist Hospital
Portage, MI
06.2022 - 11.2024
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to achieve project objectives within deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Managed inventory and supplies to ensure materials were available.
- Created and implemented onboarding and training schedules.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Received nomination from colleagues for Sunshine Award in recognition of positive role model for the staff.
- Assist in the credentialing of providers.
Education
Some College (No Degree) - Dental Radiography
University of Michigan
Ann Arbor, MISkills
- Crisis management and emergency response
- Client documentation
- Team leadership
- Excel, Microsoft
- Conflict resolution
- Healthcare ethics
- BLS certified
Affiliations
1st Alumni Ambassador - Skywood Recovery
Timeline
Residential Assistants Managaer
Skywood Recovery
06.2025 - 12.2025
Accounts Payable Clerk/Receptionist
Skywood Recovery
11.2024 - 06.2025
Physician Office Coordinator
Bronson Methodist Hospital
06.2022 - 11.2024
Some College (No Degree) - Dental Radiography
University of Michigan