Heather Graves

Developed policies and procedures for effective property management

• Kept accurate records of all resident and tenant correspondence
• Oversaw monthly collections of over $400,000 in funds, maintaining high payment rates by building positive relationships with tenants
• Showed apartments to potential tenants and answered questions regarding community
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
• Ensured adherence with Fair housing laws ans requirements and contractual obligations by resolving tenant issues and service needs
• Ensured policies and rules were followed by all tenants
• Processed security deposit refunds
• Kept my aged delinquency low by keeping daily communication active with residents

• Drafted comprehensive marketing and leasing plans
• Developed and implemented resident activities and identified problem vacancies
• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
• Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys