Years of professional experience 10 plus
Heather Gray
SEATTLE,WA
Summary
Accomplished professional with a proven track record at Builder Nick, excelling in organization and relationship building. Mastered multitasking and prioritization, significantly enhancing customer satisfaction. Demonstrated exceptional problem-solving abilities and a service-oriented mindset, ensuring high standards of customer service and operational efficiency.
Overview
2025
2025
2
2
years of post-secondary education
4
4
Bachelor's degree in Health & Human Services
Education
High School Diploma -
Moscow Highschool
Moscow, ID 09.1999 - 05.2001
Work History
Receptionist
Builder Nick
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
House Cleaner
Dazzling Express Cleaning
03.2018 - 09.2024
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Timeline
House Cleaner
Dazzling Express Cleaning
03.2018 - 09.2024
High School Diploma -
Moscow Highschool
09.1999 - 05.2001
Receptionist
Builder Nick
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Data inputting
- Schedule management
- Document management
- Professional demeanor
- Service-oriented mindset
- Meeting coordination
- Multitasking and prioritization
- Attention to detail
- Problem-solving
- Punctual and reliable
- Relationship building
- Billing and invoicing
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