Summary
Overview
Work History
Education
Skills
Timeline
Heather Greenier

Heather Greenier

Westmont,IL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

25
25
years of professional experience

Work History

Banquet Server

Jens Guesthouse
02.2023 - 10.2023
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server Trainer

Fox's On Wolf
02.2017 - 02.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Developed and implemented comprehensive training program for new servers.

Server Trainer

Longhorn Steakhouse
10.2005 - 03.2012
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided coaching and mentoring to employees.

Assistant Store Manager

KB Toy Works
06.1998 - 04.2005
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Associate of Applied Science - Cyber Security

College of DuPage, Glen Ellyn, IL
06.2025

Skills

  • Time Management
  • Wine and Spirit Knowledge
  • Food Handlers License and Alcohol Servers Certification
  • High-Volume Dining
  • Guest Interaction
  • Order Accuracy

Timeline

Banquet Server - Jens Guesthouse
02.2023 - 10.2023
Server Trainer - Fox's On Wolf
02.2017 - 02.2023
Server Trainer - Longhorn Steakhouse
10.2005 - 03.2012
Assistant Store Manager - KB Toy Works
06.1998 - 04.2005
College of DuPage - Associate of Applied Science, Cyber Security

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Heather Greenier