- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Outdoor Recreation
- Passionate about balancing physical health with mental and emotional wellness
- Long distance running, including but not limited to marathons
Heather Grimmer
Orlando
Summary
Highly motivated and relationship-driven sales professional with extensive experience in customer service, sales, and build strong connections with customers and clients. Known for creating positive, personalized experiences and developing relationships based on trust, communication and a genuine understanding of customer needs. Proven track record of driving sales, strengthening customer relationships, improving the buying experience and representing brands with professionalism and enthusiasm. Outgoing, personable and adaptable, with a passion for connecting with people and finding solutions that create value for both the customer and the organization.
Overview
19
19
years of professional experience
Work History
CUSTOMER ACCOUNT LEAD
Lactalis American Group
Orlando, FL
07.2025 - 09.2026
- Owned relationship with Publix Category Managers for Midwest Yogurt Portfolio ($70MM annual sales)
- Partnered with Brand, Finance, RGM, Broker support and Shopper Marketing to delivery internal and external priorities
- Delivered distribution growth through data-driven selling
- Structured deals to support growth for both the customer and the organization throughout the year
CUSTOMER ACCOUNT LEAD (UNFI/Publix)
General Mills
01.2023 - 07.2025
- Gained new product acceptance and distribution while successfully executing merchandising plans with customers
- Leveraged trade dollars to gain market share and volume
- Worked cross functionally to plan and execute strategies across brands and functions
- Responsible for managing products across all Operating Units and Brands
CUSTOMER ACCOUNT SPECIALIST
General Mills
11.2019 - 12.2023
- Responsible for presenting and selling in products across the Foodservice channel
- Worked closely with teammates to plan and execute strategies and drive incremental growth while sustaining existing volume
- Built relationships with customers and distributors to gain market share
- Lead Specialist on accounts across K12, lodging, commercial chains, healthcare and Theme Parks in Central Florida
- Southzone team lead
- 105% sales club recipient in 2022
RETAIL SALES REPRESENTATIVE
General Mills
06.2018 - 11.2019
- Worked with retail chains to sell in incremental product, grow display share, and drive distribution
- Ensure compliance in stores on displays and products, including existing and new items
- Used consultative selling techniques to understand customers needs
- Top 25% of sales in 2018 and No. 9 sales leader in the country in 2019
- Assigned major retailer Point of Contact for the sales team
Small business owner
INDEPENDENT FASHION RETAILER/SPONSOR
08.2016 - 06.2018
- Selling textiles for women, men and children via online and in person
- Lead a group of women to run their business under my guidance and direction
- Built loyal client relationships through in depth product knowledge, the building of personal relationships and exceeding customer expectations of quality service
GROCERY MANAGER
MOMS ORGANIC MARKET
02.2012 - 10.2016
- Responsible for overseeing the grocery department of a high volume natural/organic grocery store
- Managed highly skilled grocery team along with hourly store employees
- Monitored sales of all grocery categories and creates strategies such as display, placement, and promotion to boost sales
- Served as the point of contact for all brokers and distributors working with the store such as NSS, Presence, UNFI, KeHe, etc.
SALES REPRESENTATIVE
MAX MUSCLES SPORTS NUTRITION
08.2011 - 01.2012
RECEPTIONIST
VENTNOR VETERINARY OFFICE
08.2010 - 07.2011
FRONT DESK REPRESENTATIVE
RETRO FITNESS
08.2009 - 07.2010
PERSONAL SALES REPRESENTATIVE
Liberty Mutual Group
01.2008 - 06.2009
Education
B.A. - Psychology
University of Central Florida (UCF)
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Relationship building
- Time management
- Flexible and adaptable
- Computer skills
- Verbal communication
Interests
Timeline
CUSTOMER ACCOUNT LEAD
Lactalis American Group
07.2025 - 09.2026
CUSTOMER ACCOUNT LEAD (UNFI/Publix)
General Mills
01.2023 - 07.2025
CUSTOMER ACCOUNT SPECIALIST
General Mills
11.2019 - 12.2023
RETAIL SALES REPRESENTATIVE
General Mills
06.2018 - 11.2019
Small business owner
INDEPENDENT FASHION RETAILER/SPONSOR
08.2016 - 06.2018
GROCERY MANAGER
MOMS ORGANIC MARKET
02.2012 - 10.2016
SALES REPRESENTATIVE
MAX MUSCLES SPORTS NUTRITION
08.2011 - 01.2012
RECEPTIONIST
VENTNOR VETERINARY OFFICE
08.2010 - 07.2011
FRONT DESK REPRESENTATIVE
RETRO FITNESS
08.2009 - 07.2010
PERSONAL SALES REPRESENTATIVE
Liberty Mutual Group
01.2008 - 06.2009
B.A. - Psychology
University of Central Florida (UCF)