Heather Haas

FINE DINING SERVER

Brezza – Las Vegas, NV

10/2025 – Present

• Provide elevated fine dining service with a strong focus on guest experience, attention to detail, and professionalism.

• Demonstrate in-depth knowledge of menu offerings, daily specials, and beverage pairings to enhance guest satisfaction.

• Manage multiple tables while maintaining timing, accuracy, and service standards expected in a fine dining setting.

• Build rapport with guests to create memorable dining experiences and encourage repeat business.

• Collaborate with kitchen, bar, and management teams to ensure seamless service execution.

• Maintain compliance with service standards, sanitation guidelines, and restaurant SOPs.

• Assist with opening and closing duties, side work, and maintaining a polished dining room.

• Delivered high-volume, fast-paced service while maintaining BrewDog’s brand standards and guest experience.

• Demonstrated strong product knowledge of craft beer, menu items, and brewery offerings to guide guest selections and drive sales.

• Managed multiple tables efficiently while ensuring accuracy in orders and timely service.

• Collaborated closely with kitchen and bar teams to maintain smooth service flow.

• Built rapport with repeat guests and contributed to a welcoming, energetic atmosphere.

• Handled POS transactions, cash, and credit payments accurately.

• Supported opening and closing duties, including side work and station

Created a positive, high-energy guest experience by consistently delivering exceptional food and service standards.

• Managed payroll, timekeeping, and corrected time cards to ensure accurate employee compensation.

• Oversaw onboarding and offboarding paperwork for new hires and terminations.

• Interviewed, hired, trained, and supervised front-of-house staff.

• Reconciled daily cash and credit card transactions to maintain accurate financial records.

• Supervised FOH operations to ensure proper staffing levels and minimize overtime.

• Engaged with guests to promote hotel facilities and restaurant services while addressing concerns in real time.

• Collected and analyzed guest feedback to implement service and operational improvements.

• Led and coached team members on standard operating procedures and service excellence.

• Tracked daily sales and invoices to support accurate financial reporting.

Opened and managed weekend brunch operations, ensuring smooth service execution and guest satisfaction.

• Managed reservations, floor plans, and staff deployment for brunch and dinner services.

• Maintained strong guest relationships by actively touching tables and resolving concerns.

• Entered and managed server tips using internal tip-sheet software.

• Wrote and managed front-of-house schedules and entered payroll data in Paycom.

• Conducted monthly liquor inventory and assisted with cost control efforts.

• Developed, implemented, and expedited ongoing training programs for all FOH positions.

• Fostered a professional, welcoming work environment aligned with brand standards.

• Participated in leadership meetings to evaluate staff performance and improve service standards.

• Developed and maintained side-work procedures to ensure operational consistency.

• Recognized as a top-performing closer, trusted with leadership responsibilities during service.

• Assigned side work, enforced SOPs, and checked out servers at end of shift.

• Built long-term relationships with regular guests and local clientele.

• Received extensive food and wine training to deliver elevated dining experiences.

• Managed private dining events, coordinating orders and communication between servers and kitchen staff.