Heather Haden
THE PEOPLES BANK
Long Beach,MS
1
Certification
19
years of professional experience
Customer Service Representative with background in team leading, looking to join an organization as part of a growing team. Results-oriented, strategic analysis of situations, professionalism with 15+ years in a customer based industry with many additions. Driven to succeed and over-achieve. Strategic planning and client relationship expert.
Work History
Personal Banker
7 Years 2 Months- Cash handling.
- Assist customers with opening up accounts that will suit their needs.
- Process a variety of transactions for customers such as: personal deposit, commercial deposits, checking and saving withdrawals.
- Execute vault transactions and balance each drawer.
- Run reports for the branch and audit teller buses monthly.
- Order and ship money weekly for the branch.
Server
3 Years 4 Months- Greet guests upon arrival.
- Provide knowledge of the dinner menu
- Take orders and serve guests in a timely fashion.
- Executed cash and credit card transactions.
- Maintain running side work such as: replenishing ice and making sure certain items are stocked.
Server
1 Year 2 Months- Greet guests upon arrival.
- Provide knowledge of the dinner menu
- Take orders and serve guests in a timely fashion.
- Executed cash and credit card transactions.
- Maintain running side work such as: replenishing ice and making sure certain items are stocked.
Server
2 Years- Greet guests upon arrival.
- Provide knowledge of the extensive dinner and wine menu.
- Take orders and serve guests in a timely fashion.
- Executed cash and credit card transactions.
- Maintain running side work such as: replenishing ice and making sure certain items are stocked.
Customer Service Associate/Cashier
6 Months- Greet customers, Executed cash transactions quickly and accurately
- Checked out customers and bagged items efficiently, served shoppers in Prompt, courteous, and friendly manner.
- Answered telephones
- Processes refunds and exchanges promptly.
- Helped customers find products and/or special order items.
Server
7 Months- Take and serve customer's orders, replenish items, handle transactions
Customer Service Representative
3 Months- Assisted customers with ringing up items and locating items in store, help with stocking shelves and pricing merchandise.
- Summer position between schooling
Customer Service Representative
2 Years 6 Months- Greet customers, Executed cash transactions quickly and accurately
- Checked out customers and bagged items efficiently, served shoppers in Prompt, courteous, and friendly manner, recognized by management for being extremely efficient, promoted to team leader after 4 months of employment.
Sales associate
1 Year 9 Months- Greeted customers and assisted with suggesting additional items for purchase, made fashion choices for store display and daily arrivals, handled customer transactions in a friendly manner.
Customer Service Representative
1 Year 3 Months- Greet customers, Executed cash transactions quickly and accurately
- Checked out customers and bagged items efficiently, served shoppers in Prompt, courteous, and friendly manner.
- Answered telephones
- Processes refunds and exchanges promptly.
- Helped customers find products and/or special order items.
Education
Bachelors - English Literature
Diploma - General Studies
Skills
Banking
Account management
Financial services
Customer service
Waitress
Hostess
Bartending
English
Presentation Skills
Client Focused - Quick learning comprehension
Extreme punctuality - Expresses comfortability
Computer proficient - Positive attitude/optimistic
Excels in overcoming difficult situations using strategic overview of all surroundings
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Food Handler Certification
Assessments
- Social Media — Proficient
- Measures a candidate's ability to create content, communicate online, and build a brand's reputation.
- Full results: Proficient
- Reliability — Expert
- Tendency to be dependable and come to work
- Full results: Expert
- Receptionist — Expert
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Verbal Communication — Highly Proficient
- Measures a candidate's ability to effectively convey information when speaking.
- Full results: Highly Proficient
- Food Service: Customer Situations — Highly Proficient
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity.
- Scheduling — Highly Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Server
The Reef Restaurant
03.2020 - 07.2023Read More
Personal Banker
THE PEOPLES BANK
09.2019 - CurrentRead More
Server
Texas Roadhouse
10.2018 - 12.2019Read More
Server
Patio 44
10.2016 - 10.2018Read More
Customer Service Associate/Cashier
Lowe's
04.2016 - 10.2016Read More
Server
Cheddars
09.2015 - 04.2016Read More
Customer Service Representative
Best Buy
05.2014 - 08.2014Read More
Customer Service Representative
Lowes
02.2011 - 08.2013Read More
Sales associate
Cato Fashions
08.2009 - 05.2011Read More
Customer Service Representative
Lowes
05.2008 - 08.2009Read More
Ponchatoula High School
Diploma from General Studies
Read More
Mississippi Gulf Coast Community College
Read More
University of Southern Mississippi
Bachelors from English Literature
Read More