Heather Hair
Oregon City,OR
Summary
Dependable customer service and delivery professional with strong attention to detail, payment processing, and product knowledge. Known for accurate order fulfillment, fast-paced work, and consistent customer satisfaction.
Overview
29
29
years of professional experience
Work History
Shopper and Delivery
Door Dash
04.2023 - 03.2025
- Selected accurate grocery and convenience items through mobile shopping app. 2. Replaced unavailable products with approved alternatives to maintain order completion. 3. Packed customer orders carefully to protect item quality during delivery. 4. Verified product dates, freshness, and accuracy before finalizing orders. 5. Organized shelves and backroom inventory to support efficient picking. 6. Communicated item issues and substitutions clearly through app-based workflow. 7. Adapted quickly to changing order demands and prioritized urgent pickups. 8. Maintained clean, organized shopping areas to support safe, efficient operations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Verified each item matched the order sheet's description.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere.
- Totaled completed orders, and provided required documentation for order payment.
- Loaded and unloaded orders at customer's homes or locations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Administrative Assistant
Internal Revenue Service, IRS
02.2007 - 05.2008
- Managed daily administrative tasks, including scheduling, correspondence, and document preparation.
- Coordinated office calendars, meetings, and travel arrangements with accuracy and efficiency.
- Maintained organized filing systems for confidential records, contracts, and internal documents.
- Processed incoming calls, emails, and visitor inquiries with professional customer service.
- Prepared reports, memos, and meeting materials to support smooth office operations.
- Tracked office supplies and coordinated replenishment to prevent workflow interruptions.
- Supported cross-functional teams by updating records and resolving routine administrative issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Payroll Clerk
Internal Revenue Service, IRS
10.2006 - 02.2007
- Processed payroll transactions with accuracy, ensuring compliance with federal pay and leave regulations.
- Reviewed time and attendance records to identify discrepancies and resolve payroll errors.
- Reconciled deductions, adjustments, and leave balances across employee payroll records.
- Maintained confidential payroll files and updated employee compensation data with precision.
- Responded to employee payroll inquiries regarding earnings statements, deductions, and leave usage.
- Verified supporting documentation for special pay actions, retroactive changes, and corrections.
- Coordinated with HR and finance staff to correct payroll issues and improve data consistency.
- Monitored payroll reports for anomalies and supported timely processing of recurring pay cycles.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Improved employee satisfaction with efficient resolution of payroll discrepancies.
- Contributed to team meetings with insights on payroll process improvements, fostering culture of continuous enhancement.
- Resolved payroll tax issues, liaising with tax agencies to correct discrepancies and avoid penalties.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
Sales Associate
K-Mart Department Store
06.1996 - 10.1998
- Assisted customers with product selection, pricing, and store promotions.
- Processed sales transactions, returns, and exchanges with accuracy.
- Maintained organized merchandise displays and replenished stocked shelves.
- Resolved customer concerns professionally to support positive shopping experiences.
- Trained new associates on register procedures and customer service standards.
- Monitored inventory levels and reported low-stock items for replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Molalla High School
Molalla, ORSkills
- Strong work ethic
- Mobile payment processing
- Cash handling proficiency
- Product display creation
- Store maintenance
- Product rotation
- Markdown execution
- Returns and exchanges
- Attention to detail
- Customer relations
- Flexible schedule
- Product knowledge
- Payment processing
- Documentation and reporting
Timeline
Shopper and Delivery
Door Dash
04.2023 - 03.2025
Administrative Assistant
Internal Revenue Service, IRS
02.2007 - 05.2008
Payroll Clerk
Internal Revenue Service, IRS
10.2006 - 02.2007
Sales Associate
K-Mart Department Store
06.1996 - 10.1998
High School Diploma -
Molalla High School
Performance Award
Performance above and beyond the duties of my position. Took over duties of another group when the secretary left and we were unable hire a replacement.