Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
HEATHER HAMADA

HEATHER HAMADA

Ogden,UT

Summary

Proficient and devoted customer service professional with ample experience in the retail industry acquainted with seasoned skills to adapt in any environment. Team player with a positive perspective, determined to maintain customer satisfaction, and uphold company’s success and mission. Specializing in efficiency, quality control, and knowledgeable optimization with proven skills to sustain rapport with clients. Eloquent and goal oriented to drive businesses achievements, foster partnerships, and develop relationships.

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Expert at creating and maintaining clean and sterile environments. Hardworking and passionate candidate with strong organizational skills eager to secure entry-level positions.

Overview

16
16
years of professional experience

Work History

Dental Assistant

Elevated Family Dentistry
11.2023 - 06.2024
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Monitored patient comfort and safety during dental procedures.

Food Court, Front End, and AM Merchant

Costco Wholesale
04.2008 - 05.2018
  • Prepared innovative visual displays to grab members interest and promote products and sales
  • Updated pricing and signage to complete product displays and inform members daily
  • Worked with manager, supervisors, and coworkers to perfect marketing strategies
  • Removed damage and out of code items from displays or shelves
  • Monitored inventory levels and upheld adequate stock of products in assigned departments
  • Answered member questions regarding merchandise, department information and pricing
  • Educated and trained new employees assigned to my department.

Education

Dental Assisting Certification -

Elevated Dentistry
06.2024

Associates Degree of Criminal Justice -

Everest College
01.2013

Skills

  • Complaint resolution
  • Laboratory Case Management
  • Orthodontic Procedure Support
  • Certified in CPR/AED
  • Customer Service
  • Cashier operations and merchandising expertise
  • Multitasking ability
  • Interpersonal skills
  • Detail-oriented personality
  • Compassionate and empathetic
  • Dental impressions
  • Dental Radiography
  • Digital X-Ray Proficiency
  • Treatment room setup
  • Sterilization techniques
  • Appointment Scheduling
  • Professionalism and Etiquette
  • Dental terminology knowledge
  • HIPAA Compliance Understanding
  • Cross-Training Capabilities
  • Infection control proficiency
  • OSHA Regulations Knowledge
  • Treatment Room Breakdown
  • Oral hygiene education
  • Patient Education
  • Dental Material Handling
  • Electronic Charting
  • Knowledgeable in Dentrix
  • Endodontic Procedure Assistance
  • Restorative Dentistry
  • Teamwork and Collaboration

References

Jennifer Daniels, Hygienist / Instructor at Elevated Dentistry, (801) 884-8645

Leanne Tressler CFO of Elevated Family Dentistry , (801) 735-3963

Kara Wright Lead Assistant at Elevated Family Dentistry , (801) 821-9966 

Timeline

Dental Assistant

Elevated Family Dentistry
11.2023 - 06.2024

Food Court, Front End, and AM Merchant

Costco Wholesale
04.2008 - 05.2018

Dental Assisting Certification -

Elevated Dentistry

Associates Degree of Criminal Justice -

Everest College
HEATHER HAMADA