Heather Handran
Denver,CO
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating a memorable dining experience customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Aramark – Coors Field
04.2024 - Current
- Greets customers entering the area and responds promptly to their needs.
- Assists customers with food allergy questions.
- Keeps area tidy and sanitized.
- Verifies IDs on all customer alcohol transactions.
- Assists in resolving customer complaints or issues in an attentive matter, to help ensure a positive resolution.
- Operated cash register for credit card transactions and promotional vouchers.
Cashier
Aramark – Broncos Team Store
08.2023 - 12.2023
- Welcome and engage customers as they are walking in the door
- Assessing customers’ needs and suggesting solutions
- Working with cash registers and processing payments
- Give customers notification of sales and promotions
- Setting up displays of merchandise and restocking store.
Safe-House Residential Manager
Empowerment Program
05.2016 - 11.2023
- Working directly with women in disadvantaged situations such as but not limited to HIV, homelessness, addiction, mentally ill and those recently released from prison
- Assist in any life support services and education that will help benefit them to establish employment, independent living, sobriety, and mental health options
- Assist clients in articulating personal goals for recovery though one-on-one sessions or group therapy by helping them to identify and create goals and develop recovery plans
- Assist them in obtaining the skills, support, and resources to aid them in achieving these goals.
Food Server
Chop House (Railyard Inn
12.2018 - 03.2022
- Greeted new customers, discussed specials, and took drink orders
- Described and provided recommendations for menu items
- Provided friendly and attentive service to customers throughout their dining experience
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Maintained proficient communication with the kitchen and other Team Members
- Adhered to all safety regulations.
Education
Bachelor of Science -
Regis University
Denver, CO12.2010
Skills
- Cashier
- Communication
- Customer Service
- Menu Recommendations
- Safe Food Handling
- Order Accuracy
- Customer Assistance
Personal Information
Title: Experienced Cashier
Certification
TIPS Alcohol Certified
Food Handler Card
Timeline
Cashier
Aramark – Coors Field
04.2024 - Current
Cashier
Aramark – Broncos Team Store
08.2023 - 12.2023
Food Server
Chop House (Railyard Inn
12.2018 - 03.2022
Safe-House Residential Manager
Empowerment Program
05.2016 - 11.2023
Bachelor of Science -
Regis University
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