Heather Hanlon
Richmond,VA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
21
21
years of professional experience
Work History
Move Coordinator
Next Chapter Solutions
Richmond, VA
09.2025 - Current
- Coordinate logistics for residential moves, ensuring timely completion and customer satisfaction.
- Minimized damage to client belongings through proper packing and unpacking techniques
- Develop and maintain strong relationships with clients to understand their moving needs and preferences.
- Manage inventory tracking systems to ensure accuracy of items handled during the moving process.
- Collaborate with team members to create efficient moving plans that minimize downtime and disruptions.
Relocation Manager
HousingToHome
Richmond, VA
04.2024 - 08.2025
- Responsible for overseeing the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities
- Participate in surveying residents to understand their relocation needs and preferences
- Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule
- Lead weekly relocation meetings, providing agenda, taking notes, and providing weekly reports to the client, property management and construction
- Regularly update and maintain relocation files and database
Professional Organizer & Team Lead
Abundance Organizing
Richmond, VA
07.2021 - 03.2024
- Manage the process of creating professionally organized spaces within a client’s home or office
- Communicate with clients directly to determine overall organizational needs and create an Action Plan
- Motivate and navigate client through challenges and setbacks in the organizing process
- Maintain positive and personal interactions with other Abundance Organizing team members
- Execute projects according to budget, schedule and requirements
Gap Year
04.2020 - 07.2021
- Took this time off for experiential learning and to deepen my practical, professional and personal awareness
Commercial Property Manager
Brandywine Realty Trust
Richmond, VA
02.2007 - 04.2020
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Analyzed and evaluated monthly and quarterly financial statements
- Organized budget documentation and tracked expenses to maintain tight business controls
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Managed efficient and accurate processing of invoices and check requests for 8 locations
Office Manager
Kersey, Sealy and Associates
Newport News, VA
12.2005 - 02.2007
- Managed daily office operations for a health and life insurance brokerage
- Handled all incoming business and client requests for information
- Maintained an organized and proficient work environment
- Managed multiple tasks daily
Special Events Coordinator
The Mariners' Museum
Newport News, VA
05.2005 - 12.2005
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection
- Resolved issues with service providers and inventory vendors to produce smooth events
- Supervised staff during events, including tracking positions and maintaining efficient performance
- Greeted patrons and participants at events to guide guests to locations and answer questions
Education
Bachelor of Arts - Communication
Christopher Newport University
Newport News, VASkills
- Customer service focused
- Exceptional oral and written communication skills
- Adaptable
- Financial budgeting and reporting
- Executive functioning
- Organization of time, space and materials
Timeline
Move Coordinator
Next Chapter Solutions
09.2025 - Current
Relocation Manager
HousingToHome
04.2024 - 08.2025
Professional Organizer & Team Lead
Abundance Organizing
07.2021 - 03.2024
Gap Year
04.2020 - 07.2021
Commercial Property Manager
Brandywine Realty Trust
02.2007 - 04.2020
Office Manager
Kersey, Sealy and Associates
12.2005 - 02.2007
Special Events Coordinator
The Mariners' Museum
05.2005 - 12.2005
Bachelor of Arts - Communication
Christopher Newport University