Heather Hansen
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Human Resources Volunteer
Jacksonville University
Jacksonville, FL
08.2021 - 06.2023
- Coordinated and supported various special events
- Contributed ideas for enhancing process efficiency
- Offered assistance with administrative tasks to employees and department supervisor.
- Performed and analyzed administrative audits
Personal Care Assistant
ElderLink Concierge
Jacksonville, FL
03.2011 - 06.2018
- Delivered regular updates to both family member and supervisor
- Assisted with meal preparation, medication administration, and daily hygiene.
- Facilitated safe transfer and ambulation for clients
- Implemented effective strategies for managing homemaking services
Director Life Skills Trainer
New Heights of NE FL
Jacksonville, FL
04.2009 - 03.2011
- Delivered detailed reports to waiver support coordinators, healthcare providers, and family members.
- Managed the creation of up-to-date employee training programs, prioritizing the well-being of individuals.
- Derived working strategies by analyzing gathered information
Teacher
Kids in Dynamic Settings
Jacksonville, FL
08.2008 - 06.2009
- Provided optimal conditions for children's learning
- Implemented strategies for promoting cognitive, social, and emotional development
- Ensured ongoing and effective communication with parents
Assistant Teacher
T's Learning Center
Jacksonville, FL
08.2001 - 06.2007
- Provided care and education for children ranging from 6 months to 5 years old.
- Executed basic administrative duties
- Developed and implemented engaging lessons tailored to different age groups.
- Managed the daily preparation of snacks and lunch
Unit Director
Atria Assisted Living Alzheimer
Jacksonville, FL
01.2004 - 05.2006
- Supervised the day-to-day activities of the memory care unit
- Supervised and trained employees specializing in memory care
- Achieved consistent adherence to budget allocations for unit activities
- Worked closely with activities assistants to ensure continuous assessment of residents' involvement
Engineman
United States Navy, USN
06.1989 - 10.1999
- Implemented routine inspections to prevent breakdowns and optimize performance of refrigeration plants and galley equipment.
- Performed maintenance on a variety of mechanical equipment including pumps, valves, and hydraulic/pneumatic devices
- Operate and maintain small boat engines, as well as diesel generators responsible for electrical power production.
- Generated and presented quarterly reports on equipment
Education
Bachelor of Science - Business Administration 2022
Florida State College Jacksonville FL Bachelor of
Jacksonville, FL03-2022
Skills
- Dispute Mediation
- Onboarding and Orientation
- Affirmative action
- Interviewing techniques
- Diversity and Inclusion
- Career Development
- Strategy
- Motivating others
- Coaching
- Guidance
- Mentorship
- Writing
- Relationship-building
- Emotional intelligence
- Persuasion
- Using metaphors
- Cross-cultural communication
- Virtual collaboration
- Active listening
- Consensus-building
- Systems thinking
- Risk assessment
- Resourcefulness
- Data analysis
- Spreadsheets
- Troubleshooting
- Perseverance
- Conflict-resolution
- Cultural competency
- Friendliness
- Calendar management
- Microsoft Office
- Record-keeping
- Multitasking
- Confidence
- Customer Service
Timeline
Human Resources Volunteer
Jacksonville University
08.2021 - 06.2023
Personal Care Assistant
ElderLink Concierge
03.2011 - 06.2018
Director Life Skills Trainer
New Heights of NE FL
04.2009 - 03.2011
Teacher
Kids in Dynamic Settings
08.2008 - 06.2009
Unit Director
Atria Assisted Living Alzheimer
01.2004 - 05.2006
Assistant Teacher
T's Learning Center
08.2001 - 06.2007
Engineman
United States Navy, USN
06.1989 - 10.1999
Bachelor of Science - Business Administration 2022
Florida State College Jacksonville FL Bachelor of
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