Heather Hare
Blue Springs,MO
Summary
Detail-oriented professional emphasizing quality assurance and records management expertise. Demonstrated capacity to elevate team performance through impactful training and support, fostering high client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Solution Analyst
Oracle
Kansas City, MO
12.2022 - Current
- Implement client requested changes into application systems.
- Collaborate with cross-functional teams to address client requests effectively.
- Provide technical support and troubleshooting for clients, improving resolution rates, and customer satisfaction.
- Develop and deliver multiple training presentations to improve team skills.
- Coach new hires to accelerate onboarding and integration into the team.
- Cross-trained on five different solutions to ensure versatile support capabilities.
Owner/Operator
Maid2Clean
Kansas City, MO
11.2010 - 12.2022
- Built and and operated a service business for 12 years, managing client acquisition, pricing, and scheduling.
- Hired and trained staff while overseeing daily operations and quality standards.
- Maintained bookkeeping and invoicing records to support financial reporting.
Administrative Assistant
Montessori Academy
Kansas City, MO
11.2012 - 12.2021
- Answered phone calls and emails, scheduled appointments, and provided tours to potential families.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files to maintain accurate and up to date records.
- Oversaw accounts receivable, invoicing, and data entry.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- In charge of preparing and submitting reports to the state.
- Supervised staff performing daily activities.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2003
Skills
- Records Organization and Management
- Quality Assurance
- Data Entry Documentation
- Meticulous Attention to Detail
- Schedule Management
- Training & Onboarding
- Client Support
Accomplishments
Pinnacle Award, 2025. Management submitted award to recognize individual who best exemplifies Oracle's core values.
Timeline
Solution Analyst
Oracle
12.2022 - Current
Administrative Assistant
Montessori Academy
11.2012 - 12.2021
Owner/Operator
Maid2Clean
11.2010 - 12.2022
Associate of Arts -
Metropolitan Community College - Kansas City