Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heather Harper

Westland,MI

Summary

High performing sales professional with a strong record of success in fast-paced retail, inside sales, and customer support roles. Consistently exceeds targets while leading top performing teams and delivering standout customer experiences. Skilled in educating diverse audiences, adapting sales strategies to evolving markets, and providing personalized solutions that build trust and loyalty. Proficient in CRM systems, lead generation, and client relationship management. Known for effective communication, collaboration, and a problem solving approach that drives consistent revenue growth.

Overview

21
21
years of professional experience

Work History

Inside Sales

Best Buy Health
09.2024 - Current
  • Helped customers confidently choose smartphones and plans by explaining features in simple, relatable terms.
  • Consistently ranked among top performers in multiple categories by closing above 70% of high volume calls, upselling plans and high unit sales of mobile phones and fall detection devices for seniors.
  • Delivered one call close consultative sales using CRM tools to manage pipeline.
  • Translated complex technical features into easy to understand, accessible benefits for older and first time tech users.
  • Excelled in a remote environment with consistent sales performance and customer satisfaction scores.

Department Lead

Verizon/Best Buy
04.2024 - 09.2024
  • Led department to #1 sales ranking company wide by exceeding mobile device and service plan goals.
  • Increased revenue by 30% through high impact sales strategy, product demos, and team leadership.
  • Built rapport with customers through expert guidance, personalized recommendations, and follow up support.
  • Mentored peers and onboarded new hires, improving overall team effectiveness and knowledge.

Product Specialist / Sales

ActionLink Intel / Best Buy
06.2022 - 06.2024
  • Stayed current on Intel product releases and maintained Master Training certification.
  • Delivered engaging training and technical support for Intel products across Best Buy retail floor. Trained all store associates on technical product knowledge.
  • Consistently ranked in top 5 for performance and increased antivirus attachment rates by 35%.
  • Optimized product displays and enhanced brand awareness through in store strategy.

Tech Support Specialist

Precision Painting
01.2009 - 01.2020
  • Supported full IT infrastructure including remote access setup, hardware/software troubleshooting.
  • Designed and managed the company website, implementing SEO for improved online visibility.
  • Developed internal employee tech training resources and optimized workflow with digital solutions.
  • Trained 10 employees on software and remote access.

Automotive Sales

Telegraph Chrysler Jeep
03.2004 - 01.2009
  • Guided customers through product demos, financing, and trade in evaluations.
  • Consistently met or exceeded monthly sales quotas.
  • Stayed GM-certified in product knowledge through continuous training and updates.
  • Used Reynolds & Reynolds CRM to manage leads and schedule follow ups.

Education

Certification -

Google
6 2020

GED -

Ypsilanti Adult Education
Ypsilanti
1997

Skills

  • Inside sales
  • Exceeds sales goals
  • Increasing sales
  • Sales lifecycle
  • Retail sales customer service
  • Trained in Salesforce
  • Sales consulting
  • Sales processes

Languages

American Sign Language
Native or Bilingual

Timeline

Inside Sales

Best Buy Health
09.2024 - Current

Department Lead

Verizon/Best Buy
04.2024 - 09.2024

Product Specialist / Sales

ActionLink Intel / Best Buy
06.2022 - 06.2024

Tech Support Specialist

Precision Painting
01.2009 - 01.2020

Automotive Sales

Telegraph Chrysler Jeep
03.2004 - 01.2009

Certification -

Google

GED -

Ypsilanti Adult Education

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