Heather Hatcher
Springer,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Payroll Specialist
Philmont Scout Ranch
Cimarron, New Mexico
06.2024 - Current
- Processed payroll for over 500 employees bi-weekly, ensuring precise pay and deductions.
- Resolved payroll discrepancies through detailed investigation and analysis.
- Maintained accurate employee records, updating status changes and personal information.
- Coordinated data collection with various departments for efficient payroll processing.
- Responded promptly to employee inquiries regarding payroll issues and resolutions.
- Simultaneously managed multiple tasks while consistently meeting deadlines.
Receptionist
Cimarron Clinic
Cimarron, NM
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Registrar Manager
Philmont Scout Ranch
Cimarron, NM
05.2023 - 08.2024
- Trained staff in registration procedures and oversaw their performance during events.
- Resolved customer service issues related to registration processes.
- Analyzed customer feedback to identify areas for improvement in the registration process.
Education Assistant, Special Needs
Maxwell Municipal School
Maxwell, NM
08.2022 - 12.2023
- Assisted in the development of Individual Education Plans for students with special needs.
- Provided one-on-one academic and behavioral support to students with disabilities.
- Collaborated with general education teachers on ways to modify instruction for special needs students.
- Created a positive learning environment that encouraged students' participation in class activities.
Medical Assistant
Lake Regional Hospital
Eldon, MO
10.2017 - 06.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Medical Assistant Certificate - Medical Assistant
Metro Business College
Jefferson City, MO04-2016
Skills
- File Management
- Data Entry
- Clerical Support
- Bookkeeping
- Office Management
- Administrative Support
- Scheduling
- Multi-line telephone skills
- Organization skills
- Verbal and written communication
Timeline
Payroll Specialist
Philmont Scout Ranch
06.2024 - Current
Receptionist
Cimarron Clinic
01.2024 - Current
Registrar Manager
Philmont Scout Ranch
05.2023 - 08.2024
Education Assistant, Special Needs
Maxwell Municipal School
08.2022 - 12.2023
Medical Assistant
Lake Regional Hospital
10.2017 - 06.2021
Medical Assistant Certificate - Medical Assistant
Metro Business College