Heather Hatfield
Charlotte,NC
Summary
Driven Pharmacy Technician with a proven track record at Publix Pharmacy, excelling in workflow optimization and team collaboration. Demonstrated expertise in medication dispensing and HIPAA compliance, significantly enhancing pharmacy operations and patient satisfaction. Skilled in employing analytical thinking and problem-solving to streamline processes, contributing to a noticeable improvement in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Mint Hill NC
08.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Streamlined drug distribution processes, reducing wait times for patients.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Developed patient education materials on medication management, contributing to community health awareness.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted in management of prescription deliveries, improving patient convenience.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacy Technician
Walgreens
Indian Trail, NC
04.2015 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Streamlined drug distribution processes, reducing wait times for patients.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Developed patient education materials on medication management, contributing to community health awareness.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted in management of prescription deliveries, improving patient convenience.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Waggener High School
Louisville, KYSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Drug Inventory Management
- Prescription Interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding Techniques
- Receiving incoming supplies
- Medication Storage Procedures
- Regulatory Compliance
- Order Verification
- Secure storage of medications
- Drug Interaction Awareness
- Updating medication histories
- Dosage Form Preparation
- Drug storage procedures
- FDA Drug Safety Guidelines
- Drug utilization review
- Staff Development
- Customer Service
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Prioritization and Organization
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Team Coordination
- Insurance processing
- Inventory Tracking
- Certified Pharmacy Technician (CPhT)
- Creative Thinking
- Inventory Management
- Analytical Thinking
- Patient Profile Setup
- Resolving Complaints
- Medication Storage and Labeling
- Employee Training
- Payment Processing
- Prescription Refill Fulfillment
- Medical Insurance Claims Processing
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
Publix Pharmacy
08.2018 - Current
Pharmacy Technician
Walgreens
04.2015 - 08.2018
Waggener High School