Heather Hatfield
Midlothian,VA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
18
18
years of professional experience
Work History
District Human Resources Specialist
Kroger
12.2022 - Current
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Hospital Operations Leader
Agiliti
06.2022 - 12.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
Assistant Store Manager
Kroger
03.2021 - 06.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
CVS Health
08.2007 - 03.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Served as training store manager for district encompassing around 10 stores.
- Ensured payroll was completed daily, weekly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Brooke Point High School
Stafford, VA06.2007
Skills
- Team leadership
- Employee scheduling
- HR policies and procedures
- Training and mentoring
- Recruiting
- Onboarding and orientation
Contact
Midlothian, VA 23112
Education
Stafford, VA,true,Salt Lake City, UT
Timeline
District Human Resources Specialist
Kroger
12.2022 - Current
Hospital Operations Leader
Agiliti
06.2022 - 12.2022
Assistant Store Manager
Kroger
03.2021 - 06.2022
Store Manager
CVS Health
08.2007 - 03.2021
Bachelor Of Business Administration And Management - Business Administration And Management
Western Governors University
High School Diploma -
Brooke Point High School