Heather Healey
Tarpon Springs,FL
Summary
Dynamic General Manager with a solid track record in strategic operations, team leadership, and customer engagement. Proven ability to drive profitability through effective inventory management, cost control, and staff training development.
Overview
18
18
years of professional experience
Work History
General Manager of Food Service
Tropical Smoothie Cafe
Clearwater, FL
01.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Developed training programs for staff to enhance product knowledge and service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
- Collaborated with marketing team to execute promotional campaigns, increasing brand visibility and customer engagement.
- Fostered a positive team environment, mentoring staff to improve performance and retention rates.
- Evaluated vendor performance, negotiating contracts to secure favorable terms and pricing.
- Addressed customer feedback promptly, driving improvements in service delivery and satisfaction levels.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
Owner/Operator
Bayou Bistro
Tarpon Springs, FL
01.2020 - 10.2025
- Led community outreach initiatives to build local partnerships and promote business growth.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
General Manager / Partner
Palm Cafe
Dunedin, FL
09.2018 - 01.2020
- Oversaw daily operations of cafe, ensuring efficiency and quality service delivery.
- Developed staff training programs to enhance performance and customer satisfaction.
- Implemented inventory management systems to reduce waste and optimize supply chain.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Implemented cost-control measures to improve profitability without compromising quality.
- Established strong vendor relationships, negotiating favorable terms and pricing agreements.
- Analyzed customer feedback to refine service offerings and enhance client satisfaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
General Manager
Tarpon Springs Yacht Club
Tarpon Springs Yacht Club
02.2008 - 08.2018
- Directed daily operations to enhance service delivery and member satisfaction.
- Implemented strategic initiatives to optimize club performance and profitability.
- Oversaw budgeting processes, ensuring accurate financial reporting and resource allocation.
- Led staff recruitment, training, and development programs to build high-performing teams.
- Coordinated special events, enhancing member experiences and promoting club activities.
- Managed vendor partnerships to ensure quality services and cost-effective procurement strategies.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Twin Mountain Christian Academy
Twin Mountain, NHTimeline
General Manager of Food Service
Tropical Smoothie Cafe
01.2023 - Current
Owner/Operator
Bayou Bistro
01.2020 - 10.2025
General Manager / Partner
Palm Cafe
09.2018 - 01.2020
General Manager
Tarpon Springs Yacht Club
02.2008 - 08.2018
High School Diploma -
Twin Mountain Christian Academy