HEATHER HELTON
Merrillville
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Claims Adjuster Trainee
Progressive Auto Insurance
Mayfield
02.2025 - Current
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
Customer Service Advocate 1
Centene Corporation
Clayton
02.2022 - 01.2025
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person
- Provided excellent customer service and support to customers by responding promptly to inquiries, resolving issues and managing expectations
- Investigated and researched issues to determine root causes and appropriate resolution methods
Case Manager Liaison Employment Assoc 5
State of Indiana
Hammond
11.2022 - 02.2024
- Completed Data Entry for WorkOne office
- Assist clients with logging into the system, filing unemployment benefits
- Following up on prior clientele using email, text and phone calls
- Maintained clients' records by reviewing case notes and logging events and progress
- Educated clients on available community resources and how to access them effectively
AppleCare Advisor
Apple Inc
Cupertino
06.2013 - 11.2022
- Customer service and technical support as an AppleCare advisor using live chat
- Assisted with iTunes, Apple Music line as well as iPhone, iPad, Apple Watch and AirPods technical assistance
- Well-versed in Apple work suite of apps, as well as Microsoft Office, excel, outlook
Education
ASSOCIATE'S DEGREE - LIBERAL ARTS/SOCIOLOGY
IVY TECH COMMUNITY COLLEGE
Valparaiso, IN12.2015
Criminal Justice -
INDIANA UNIVERSITY NORTHWEST
Gary, IN, USSkills
- Data entry
- Communication skills
- Attention to detail
- Critical thinking
- Time management
- Decision-making
- Customer service
- Client follow-up
Timeline
Claims Adjuster Trainee
Progressive Auto Insurance
02.2025 - Current
Case Manager Liaison Employment Assoc 5
State of Indiana
11.2022 - 02.2024
Customer Service Advocate 1
Centene Corporation
02.2022 - 01.2025
AppleCare Advisor
Apple Inc
06.2013 - 11.2022
ASSOCIATE'S DEGREE - LIBERAL ARTS/SOCIOLOGY
IVY TECH COMMUNITY COLLEGE
Criminal Justice -
INDIANA UNIVERSITY NORTHWEST
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