Heather Hendricks
Bunnlevel ,NC
Summary
Proven to enhance customer engagement at Lowes Home Improvement, I excel in fast-paced environments, demonstrating exceptional customer service and satisfaction. My expertise includes efficiently handling concerns and implementing safety and training programs at WakeMed Cary Hospital. Skilled in both digital database management and maintaining patience, my background ensures reliability and effective communication in team settings.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
10.2022 - Current
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Discharge Specialist
WakeMed Cary Hospital
01.2008 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
NC Real Estate Course - Real Estate
Trav Talks Real Estate
Cary10.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Licensing
NC Real Estate Licensing #357094
Timeline
Customer Service Cashier
Lowes Home Improvment
10.2022 - Current
Discharge Specialist
WakeMed Cary Hospital
01.2008 - 12.2023
NC Real Estate Course - Real Estate
Trav Talks Real Estate
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