Heather Hennessy

• Process and fulfill medical record requests in compliance with HIPAA and organizational policies

• Manage storage, retrieval, and logging of paper charts to ensure accurate record tracking

• Answer incoming phone calls and provide clear, professional assistance to patients and requestors

• Assist walk-in patients with medical record requests and general inquiries

• Maintain detailed documentation of requests, releases, and completed orders

• Deliver high-quality customer service while handling sensitive and confidential health information

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Confirm, cancel, and reschedule patient appointments, or medical consultations
• Operate office equipment, such as voice mail messaging systems, and use word processing, or other software applications to prepare reports, or medical records
• Explain policies, procedures, or services to patients using medical or administrative knowledge
• Complete insurance or other claim forms
• Transmit correspondence or medical records by mail, e-mail, or fax
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
• Maintain knowledge of community services and resources available to patients
• Refer patients to appropriate health care services or resources
• Knowledge of Dentrix , Carestream, and Dentech scheduling systems
• Investigate and direct patient inquiries or complaints and direct them to appropriate staff members
• Hear and resolve complaints from customers or the public
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Supervise other clerical staff and provide training and orientation to new staff
• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.

• Answer telephones and direct calls to appropriate staff
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
• Operate office equipment, such as voice mail messaging systems, and use word processing, or other software applications to prepare reports, Patient case histories, or medical records
• Receive and route messages or documents, such as laboratory results, to appropriate staff
• Transmit information or documents to patients , using computer, mail, or fax machine
• File and maintain records
• Maintain and update appointment calendars
• Hear and resolve complaints from customers or patients
• Keep a current record of staff members' whereabouts and availability.