Morgan Baker

• Led Huddle meeting with team members and LEADS.
• Stepped in the LEAD role for the team when LEADS were unavailable or out for the day.
• Improved patient data accuracy by meticulously reviewing and updating electronic health records.
• Developed comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
• Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
• Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and supervisors regarding workflow efficiencies and areas for growth.

Reviewing and processing requests for medical records for COC, Attorney, Insurance, Disability, and Subpoena's. Checking all information on the request, verifying that all information is correct. Working in Healthsource, Epic and Cerner to pull the requested medical records.

• Answer inbound phone calls, coordinate calendars, and utilize QuickBooks
• Prepare invoices, process payments and payroll, complete taxes, and answer inbound phone calls
• Schedule appointments, prepare bank deposits, and open inbound and outbound phone calls
• Utilize Microsoft PowerPoint to prepare presentations, upsell services, and take and post payments
• Enter data, file paperwork, and complete end of day paperwork

• Trained new hires, took orders accurately, and entered orders using point of sale computer system
• Stayed familiar with menu items, advised patrons of specials, and answered questions
• Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register
• Worked as a team to meet and exceed guest expectations
• Managed time efficiently to deliver food and beverage items in a fast-paced environment

• Trained new hires, took orders accurately, and entered orders using point of sale computer system
• Stayed familiar with menu items, advised patrons of specials, and answered questions
• Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register
• Worked as a team to meet and exceed guest expectations
• Managed time efficiently to deliver food and beverage items in a fast-paced environment

• Ensured household duties were completed and managed household budget
• Coordinated medical care, meals, and social activities
• Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
• Provided encouragement, support, and access to activities that enabled the development of skills

• Supervised 10 employees, trained new hires, and evaluated employee job performance
• Created employee schedules, answered phone calls, operated cash register, and completed end of day paperwork
• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints
• Recruited, interviewed, and selected new employees, and resolved customer complaints
• Performed opening and closing duties, accepted payments, took orders, and prepared deposits
• Conducted interviews, hired candidates, and terminated employees as needed

• Promptly took and delivered guest's food and beverage order ensuring quality and accuracy
• Attended to guest during the entire dining experience
• Maintained cleanliness and organization of restaurant and completed opening and closing duties
• Accepted payments, trained new hires, upsold services, and answered inbound phone calls