Heather Hert
North Liberty,IA
Summary
To use my career knowledge and client relation skills to become a more integral part of the business. In using these skills, to expand the business' presence and importance in the community.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Neurological Associates
Iowa City, IA
07.2014 - 03.2022
- Supervised front desk operations, ensuring efficient guest check-in and check-out .
- Developed and implemented streamlined scheduling procedures, reducing appointment conflicts.
- Managed multi-line phone systems, directing calls efficiently while maintaining professionalism.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction ratings.
- Maintained accurate records of appointments and visitor logs using electronic management systems.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
Intake Coordinator/Receptionist
Hospice Family Care
Tucson, AZ
05.2005 - 10.2012
- Serve as point of contact receiving all incoming contact with patients, their caregivers and families, healthcare professionals and other associated business persons. Maintain good patient and caregiver relations while continuously promoting Hospice Family Care and its ideals.
- Serve as intermediary and liaison for all management, field staff, and inpatient unit staff.
- Completing and reconciling end of week reports, end of month reports and bonus logs. Using these reports and other comparative business reports to determine future business growth.
- Creating master forms and business reports to simply and quantify admissions information.
- Familiar with all appropriate medical forms and terminology necessary for completion of patients' medical chart, especially relating to admission of the patient.
- Insurance authorization and re-authorization, and being point of contact for the insurance companies. Being familiar with insurance requirements and benefits.
- New employee training and orientation for the intake department, and cross-training with other departments.
Receptionist/Secretary
Arizona Centre Plastic Surgery
Tucson, AZ
10.2004 - 02.2005
- Served as first point of contact on the phone and through the front door while promoting good customer service and image for the business.
- Determined patient appropriateness, and scheduled appointments and meetings in appropriate order with the doctors and office staff.
- Assisted doctors and staff behind the desk, in the office, and in patient rooms, whenever necessary.
- Prepared charts with a working knowledge of medical paperwork and insurance.
- Helped with the preparation of informational seminars, participated in them assisting with sales and marketing the business.
Sales/Acting Manager
Speedo Authentic Fitness
Tucson, AZ
05.1998 - 04.1999
- Served as Acting Manager while performing cashiering activities and to maintain above average sales record.
- Participated in weekly phone conferences with other regional stores to plan sales goals and marketing projects within the store and the community.
- Hired and interviewed potential managers and sales associates ultimately developing a sales team and new manager.
- Scheduled and trained new staff in all aspects of sales, paperwork and store procedures.
- Organized and maintained inventory and special merchandise orders, as well as phone sales.
Education
Bachelor's degree - undefined
Business and Public Administration (B.P.A.) - undefined
University of Arizona
Tucson, AZ12.1999
General Studies (High School Diploma) - undefined
Iowa City High School
Iowa City, IA05.1993
Skills
Word processing
Executive administrative support
Medical terminology
Employee relations
Business development
Microsoft Office
Microsoft Outlook
Microsoft Word
Case management
HIPAA
Basic life support
Accounting and finance experience
Computer skills
Administrative experience
Certification
- CPR Certification
- Driver's License
Timeline
Lead Receptionist
Neurological Associates
07.2014 - 03.2022
Intake Coordinator/Receptionist
Hospice Family Care
05.2005 - 10.2012
Receptionist/Secretary
Arizona Centre Plastic Surgery
10.2004 - 02.2005
Sales/Acting Manager
Speedo Authentic Fitness
05.1998 - 04.1999
Bachelor's degree - undefined
Business and Public Administration (B.P.A.) - undefined
University of Arizona
General Studies (High School Diploma) - undefined
Iowa City High School