Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hobbs

Franklin,TN

Summary

Dynamic finance professional with extensive experience at Citizens Savings and Loan, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales growth through strategic planning and staff development. Adept at financial analysis and fostering strong client relationships to achieve business objectives.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Citizens Savings and Loan
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Senior Loan Specialist

OneMain Financial Services
06.2021 - 03.2023
  • Conducted thorough due diligence on potential borrowers, mitigating risks associated with non-performing loans.
  • Leveraged strong analytical skills to evaluate loan portfolio performance metrics, identifying trends that informed future lending decisions.
  • Managed a team of junior loan specialists, providing guidance and mentorship for their professional growth.
  • Assisted in developing annual budgets and forecasts for the loan department, ensuring alignment with company objectives.

Operations Financial Specialist

Mariner Finance
01.2018 - 06.2021
  • Enhanced financial decision-making by providing timely and accurate analysis of financial data to executive leadership.
  • Collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.
  • Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Developed queries and performed analysis to optimize business intelligence.
  • Contributed to the development of long-term financial plans that support organizational growth goals while maintaining fiscal responsibility.

Finance Operations Specialist

Republic Finance
11.2016 - 02.2018
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.

Education

No Degree - Marketing

Middle Tennesse
Murfreesboro, TN

High School Diploma -

McGavock High School
Nashville, TN
05-1995

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Customer rapport
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Negotiation
  • Business development
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Assistant Manager

Citizens Savings and Loan
03.2023 - Current

Senior Loan Specialist

OneMain Financial Services
06.2021 - 03.2023

Operations Financial Specialist

Mariner Finance
01.2018 - 06.2021

Finance Operations Specialist

Republic Finance
11.2016 - 02.2018

No Degree - Marketing

Middle Tennesse

High School Diploma -

McGavock High School

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