Heather Holt
New Boston,NH
Summary
Creative, and committed to helping students connect with valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance.
Overview
5
5
years of professional experience
Work History
Financial Aid Counselor
New England College
2022.04 - Current
- Increased student satisfaction with financial aid services by addressing concerns promptly and providing clear guidance on procedures.
- Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
- Enhanced communication between the financial aid office and other departments, facilitating seamless coordination and collaboration.
- Facilitated workshops aimed at educating students about available financial aid options, increasing awareness of potential resources.
Switchboard Operator
Hillsborough County Nursing Home
2019.06 - Current
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records, and filing systems within the office, including but not limited to digital file conversion and uploads.
Financial Aid Assistant
New England College
2021.10 - 2022.04
- Enhanced financial aid processing by streamlining application procedures and reducing errors.
- Collaborated with colleagues to develop efficient systems for managing verification paperwork, resulting in improved response times, and processing turnaround.
- Increased student satisfaction by providing clear and concise information.
Education
Bachelor of Science - Accounting
New England College
Henniker, NH10.2023
Skills
- Decision-Making Capabilities
- Financial Counseling
- Policy Interpretation
- Budgeting Knowledge
- Interpersonal skills
- Attention to detail
- Empathy and understanding
- Data analysis
- Analytical thinking
- Team collaboration
- Relationship building
- Ethical conduct
Timeline
Financial Aid Counselor
New England College
2022.04 - Current
Financial Aid Assistant
New England College
2021.10 - 2022.04
Switchboard Operator
Hillsborough County Nursing Home
2019.06 - Current
Bachelor of Science - Accounting
New England College
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